Center Administrator

American Family Care; Freehold (NJ); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Training & development

Competitive salary

Job summary

American Family Care is seeking an operations manager for an urgent care clinic. You will oversee non-physician staff, maintain facility operations, and ensure accurate patient charges and high-quality care across shifts.

The role requires supervisory experience in a medical office, strong communication, and HIPAA/regulatory awareness. Competitive benefits and a path for advancement are offered in a supportive, patient-centric environment.

Qualifications

• Bachelor’s degree preferred.
• Medical office experience required.
• Minimum of two years' supervisory experience in a medical office preferred.
• Computer proficiency.
• Strong written, verbal, and consultative communication skills.
• Understanding of HIPAA, OSHA, etc., and revenue cycle management experience preferred.

Responsibilities

• Manage operations for an urgent care clinic and oversee non-physician staff.
• Recruit, hire, and onboard front office, medical assistant, x-ray, and other roles.
• Maintain staffing across clinic locations and ensure optimal scheduling.
• Supervise and evaluate non-provider staff performance.
• Partner with Medical Director to ensure high quality care per physician instructions.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Monitor patient flow and satisfaction; lead staff meetings and training.
• Ensure accurate financial transactions and facility maintenance.

Skills

Supervisory experience

Medical office experience

Computer proficiency

Customer service

HIPAA knowledge

Revenue cycle mgmt

Communication skills

Education

Bachelor's degree preferred

Job description

• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Ensure employees are adequately trained to perform assigned duties safely and correctly.
• Monitor clinic activity and patient flow to ensure efficient and effective patient care
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement
• Other duties and responsibilities as assigned.

Other Duties And Responsibilities

• Participate in team meetings with other clinic managers
• Participate in special projects as needed

Qualifications

• Bachelor’s degree preferred
• Medical office experience required.
• A minimum of two years' experience working in a supervisory role in a medical office preferred
• Computer proficiency
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred

Compensation: $55,000.00 - $68,000.00 per year

PS: It's All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.