Center Administrator

American Family Care; Norfolk (VA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Competitive salary

Dental insurance

Retirement benefits

Employee referral incentives

Great small business work environment

Flexible scheduling

Additional perks!

Job summary

American Family Care (AFC) in Norfolk, VA seeks an operations leader to manage a busy urgent care clinic. You will supervise non-physician staff, ensure quality patient care, and oversee facility maintenance and supplies.

You’ll also ensure accurate patient charges and work with a franchised location where duties vary by franchise. The role requires collaboration with the Medical Director and adherence to regulatory guidelines.

Qualifications

• Bachelor’s degree preferred.
• At least two years supervisory experience in a medical office preferred.
• Strong written and verbal communication skills.
• Ability to deliver high levels of customer service and achieve customer satisfaction.
• Understanding of compliance and regulatory guidelines.

Responsibilities

• Recruit, hire, and onboard front office staff and clinical support roles.
• Supervise, evaluate, and conduct performance evaluations of non-provider staff.
• Partner with Medical Director to ensure high-quality care is delivered.
• Ensure staff compliance with company policies and state and federal rules.
• Lead staff meetings, daily huddles, and in-service programs.
• Spearhead resolution of patient and staff concerns while monitoring satisfaction.
• Ensure compliance with front office procedures and accuracy of financial transactions.
• Maintain facility cleanliness and stock of medical and janitorial supplies.
• Monitor KPIs and implement continuous improvement programs.

Skills

Supervisory experience

Customer service

Written and verbal communication

Regulatory compliance knowledge

Education

Bachelor’s degree preferred

Job description

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Benefits

• Health insurance


• Paid time off


• 401(k) matching


• Competitive salary

Benefits/Perks

• Paid time off


• Health insurance


• Dental insurance


• Retirement benefits


• Employee referral incentives


• Great small business work environment


• Flexible scheduling


• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions


• Supervise, evaluate, and execute performance evaluations of non-provider staff


• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered


• Ensure staff compliance with company policies and procedures and state and federal rules and regulations


• Lead and organize staff meetings, daily huddles, and in-service programs


• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools


• Ensure compliance with front office procedures and accuracy of financial transactions


• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies


• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred


• A minimum of two years experience working in a supervisory role in a medical office preferred


• Demonstrated skills in written, verbal, and consultative communications


• Ability to deliver high levels of customer service and achieve customer satisfaction


• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).

Compensation: $50,000.00 - $55,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient‑centric healthcare. Today, with more than 250 clinics and 800 in‑network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest‑growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company‑owned or franchise location. Each franchise‑owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company‑owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.