Center Administrator

humana; Greensboro (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Humana in Greensboro seeks a Manager, Clinic/Center Administration to lead daily operations of senior primary care centers, aligning with Humana's patient-centered care model. You will oversee front-line staff, ensure compliance, and manage financials to drive efficiency and patient satisfaction.

The role requires a bachelor's in a related field, 2+ years of operational leadership in multi-physician settings, EMR/HIM experience, and strong collaboration with clinicians to improve outcomes and

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or related field.
• 2+ years of operational leadership experience within a multi-physician office or clinical group.
• Experience with EMRs or Health Information Management (HIMs) systems.

Responsibilities

• Oversee operations of a multi-physician center, supervising MA and FO staff.
• Ensure adherence to state and federal regulations.
• Plan staff meetings and manage P&L to drive strategy and results.
• Foster patient-centric care and high satisfaction, addressing patient concerns.
• Collaborate with clinical dyad partners to align goals and improve outcomes.

Skills

Leadership

Operations management

Communication

Team coaching

Education

Bachelor's degree

Tools

EMRs/HIMs systems

Job description

Become a part of our caring community

The Manager, Clinic/Center Administration, is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The Center Administrator (CA) leverages strategic leadership to launch a new center or manage an existing center which has an established significant patient volume, revenue, and staff. Prioritizing team building, enhancing market presence, and developing comprehensive operational standards to ensure seamless operations, effective financial management, and high patient satisfaction. The CA develops and implements staffing plans, policies, and procedures, and collaborates with clinicians to achieve optimal patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific details may vary by market/center at the discretion of local leadership.

The Center Administration works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

KEY RESPONSIBILITIES

• Leadership & Operational/Organizational Management:
  • Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules.
  • Ensure adherence to state and federal regulations.
  • Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results.
  • Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
  • Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development
  • Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers.
  • Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
  • Foster effective collaboration and communication with colleagues, patients, and key stakeholders.
  • Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc
• Clinical/Patient Management:
  • Commitment to creating patient-centric environments and fostering a culture of care and connection.
  • Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making.
  • Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition.
  • Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations.
  • Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities.
  • Collaborate with providers on patient terminations in compliance with regulations
• Dyad Partnership:
  • Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals and building high-performing teams with clinical and operational staff.
  • Maintain regular communication to align on performance, strategies, and team management.
  • Ensure unified decision-making and consistent messaging for cohesive leadership.
  • Work together towards common goals that support the mission, vision, and values, along with overall patient experience outcomes.
  • Manage clinic/market dynamics and engagement interdependently.
  • Monitor and communicate incentive plans effectively.
  • Develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field.
• 2+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations,
• Direct leadership experience and a demonstrated ability to lead, coach, and mentor teams.
• Primary Care experience; understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.

Preferred Qualifications

• Full-risk Value Based Care experience,
• Basic knowledge of Population Health Strategy
• Familiarity with Medicare
• Experience managing a budge