Cell Phone Repair Technician

PMH Tech Services, LLC; Hiram (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

uBreakiFix is seeking a qualified technician to diagnose, troubleshoot and repair devices while ensuring customer satisfaction. Soldering and console experience would be best.

In this full-time role, you will greet customers, explain repairs in plain language, provide estimates, and maintain accurate records using our point-of-sale system. Join a fast-growing, customer-focused team with opportunities to advance within one of the largest gadget repair networks.

Qualifications

• Outstanding customer service skills.
• Excellent technical, problem solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office- Work well in team environment.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.
• ACMT certification is preferred.
• Experience repairing electronics, smartphones, PC/MACs, and game consoles is preferred.
• Technical degree or certification in Electronics is preferred.
• Previous experience in retail electronics store is preferred.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide repair estimates to customers.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Ensure that all repairs meet or exceed quality standards.
• Greet customers and maintain a positive work environment.
• Keep track of devices and inventory; safeguard store stock.
• Use POS system to maintain records of customer information and repair status.
• Maintain the cleanliness and professional appearance of the store.

Skills

Customer service

Technical problem solving

Analytical skills

Organizational skills

Written and verbal communication

Microsoft Office

Team player

Flexible hours

Education

High school diploma or GED

Electronics degree or certification (preferred)

Tools

ACMT (Apple Certified Macintosh Technician)

Job description

ABOUT US

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers? Well then come join one of the largest and most reputable smartphone repair companies in the US.

The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes and PlayStations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A Mac that just won't shake software issues? A Samsung Galaxy that isn't running like it used to? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!

POSITION DETAILS

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best.

Tasks and Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Answer phone calls to the store with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store

Note

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V

BASIC QUALIFICATIONS

• Outstanding customer service skills.
• Excellent technical, problem solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office- Work well in team environment.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.

PREFERRED QUALIFICATIONS

• A+ Certification- Apple Certified Macintosh Technician (ACMT).
• Experience repairing electronics, smartphones, PC/MACs, and game consoles.
• Technical degree or certification in Electronics or Consumer Electronics.
• Previous experience working at retail electronics store.

Job Type

Full-time.

Shift

8 hour shift.

Education

• High school or equivalent (Preferred).

Experience

• Customer Service: 1 year (Preferred).
• Mobile Electronics Repair: 1 year (Required).

License/Certification

• Driver's License (Preferred).

Work Location

In person.