CDS Intake Specialist

Premier; United States; Remote; USD 34,000 - 64,000; Full time

Job summary

A leading company in healthcare is seeking an Intake Specialist to manage prior-authorizations and serve as the primary contact for providers and members. The role involves processing requests through various channels while ensuring exceptional customer service and communication. Ideal candidates have a strong background in customer service and healthcare settings with a required high school diploma.

Benefits

Health, dental, and vision insurance

401k retirement program

Paid time off

Tuition reimbursement

Qualifications

• 0+ years of experience applicable in medical or healthcare setting.
• High School Diploma or GED required.
• Preferred experience in medical contact center setting.

Responsibilities

• Receive/process authorization request intake via phone, fax and/or web.
• Review authorization request for completeness and verify eligibility.
• Provide customer service to callers following-up on existing requests.

Skills

Data Entry

Customer service

Detail oriented

Strong written and verbal skills

Education

High School Diploma or GED

Job description

First point of contact for network providers, physicians, and members. Responsible for processing incoming prior-authorization requests via phone, fax and web while ensuring that both internal and external customers receive a level of service that exceeds their expectations. Intake Specialist will utilize two methods of communication (inbound and outbound) calls and written correspondence. Must respond to and resolve questions and problems from network providers, imaging centers/facilities, members, and referring providers. Intake Specialist also receives inbound calls on follow-up to existing authorization request either in process or processed.

Key Responsibilities

Receive/process authorization request intake via phone, fax and/or web

Collect and transfers non-clinical data

Acquire structured clinical data

Review authorization request for completeness of information

Verify physician and rendering facility participation

Initiate an online authorization based on information received

Submit cases for second level review if medical necessity cannot be established

Provide customer service to callers following-up on existing authorization request either in process or processed

Perform functions according to client program design

Perform other duties/functions as director from Supervisor

Required Qualifications

Work Experience:

Years of Applicable Experience - 0 or more years

CDS Intake Specialist

What you will be doing:

First point of contact for network providers, physicians, and members. Responsible for processing incoming prior-authorization requests via phone, fax and web while ensuring that both internal and external customers receive a level of service that exceeds their expectations. Intake Specialist will utilize two methods of communication (inbound and outbound) calls and written correspondence. Must respond to and resolve questions and problems from network providers, imaging centers/facilities, members, and referring providers. Intake Specialist also receives inbound calls on follow-up to existing authorization request either in process or processed.

Key Responsibilities

• Receive/process authorization request intake via phone, fax and/or web

• Collect and transfers non-clinical data

• Acquire structured clinical data

• Review authorization request for completeness of information

• Verify eligibility

• Verify physician and rendering facility participation

• Initiate an online authorization based on information received

• Submit cases for second level review if medical necessity cannot be established

• Provide customer service to callers following-up on existing authorization request either in process or processed

• Perform functions according to client program design

• Perform other duties/functions as director from Supervisor

Required Qualifications

Work Experience:

Years of Applicable Experience - 0 or more years

Education:

High School Diploma or GED (Required)

Preferred Qualifications

Skills:

• Data Entry

• Customer service

• Detail oriented

• Strong written and verbal skill

Experience:

• 1 year of applicable experience (e.g. prior experience in medical, healthcare, and/or contact center setting)

Education:

• High School Diploma or GED

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats .

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Working Conditions: RemoteTravel Requirements: No travel requiredPhysical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $34,000 - $64,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

·Health, dental, vision, life and disability insurance

·401k retirement program

·Paid time off

·Participation in Premier’s employee incentive plans

·Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World’s Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to [e-mail] or contact Premier Recruiting at 704.816.5200.

Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’s Privacy Policy .

About the company

Created by hospitals to unite a fragmented system, Premier unites an alliance of 3,750 hospitals and 130,000 other providers to transform healthcare. Our mission is to improve the health of communities. Thousands of Premier members work together each d...

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