CDL Shuttle Driver Manager

Prismhr Hire

Fort Collins (CO)

On-site

USD 70,000 - 90,000

Full time

2 days ago

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Job summary

zTrip is seeking a CDL Shuttle Driver Manager to lead recruitment, onboarding, and ongoing development of the CDL shuttle driver team in Fort Collins, CO. This role will partner with dispatch, safety, maintenance, and leadership to ensure safe, reliable, and organized shuttle operations.

You will manage daily driver schedules, coordinate route coverage, monitor performance, and enforce DOT compliance while fostering a culture of accountability and top-tier customer service.

Qualifications

Valid driver's license.
Minimum of 2 years in transportation, shuttle operations, fleet management, logistics, workforce management, or related field.
Proven leadership, communication, and organizational skills.
Experience supervising, coaching, or developing employees.
Strong problem-solving and conflict-resolution abilities.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with scheduling software, workforce planning tools, and Microsoft Office applications.

Responsibilities

Lead recruitment, onboarding, training, and retention of CDL shuttle drivers.
Oversee daily shuttle driver schedules and route assignments.
Coordinate with dispatch, safety, maintenance, recruiting, and leadership teams.
Monitor driver performance and provide coaching and development.
Ensure DOT compliance and safety standards across the driver workforce.
Promote a culture of accountability, safety, and customer service.

Skills

Leadership

Scheduling

Driver development

Communication

Operations management

Problem solving

Safety

Tools

Scheduling software

Workforce planning tools

Microsoft Office

Job description

CDL Shuttle Driver Manager

Lead Drivers. Drive Operational Excellence. Deliver Exceptional Service.

zTrip, one of the nation's largest transportation providers, is seeking an experienced and people-focused CDL Shuttle Driver Manager to lead the recruitment, training, scheduling, performance, and retention of our CDL shuttle driver team.

This leadership position plays a critical role in ensuring safe, reliable, and efficient shuttle transportation services while fostering a culture of accountability, professionalism, and driver success. The ideal candidate is a hands‑on leader who thrives in a fast‑paced environment and is passionate about developing drivers, optimizing operations, and delivering exceptional customer experiences.

Position Summary

As a CDL Shuttle Driver Manager, you will oversee the daily management and performance of our shuttle driver workforce while ensuring operational goals, staffing needs, and service standards are consistently achieved. Working closely with dispatch, safety, maintenance, recruiting, and leadership teams, you will help create an environment where drivers can succeed and operations run efficiently.

Success in this role will be measured through driver retention, on‑time service performance, staffing effectiveness, safety compliance, customer satisfaction, and team development.

What You'll Do as a CDL Shuttle Driver Manager:

Driver Recruitment & Workforce Development

Lead efforts to attract and hire qualified CDL shuttle drivers through recruiting events, referrals, job fairs, and community outreach.
Conduct interviews, evaluate candidates, and make hiring recommendations.
Build and maintain a strong pipeline of qualified driver candidates.
Promote zTrip as an employer of choice within the transportation industry.
Develop staffing strategies to support current operations and future growth.
Partner with recruiting teams to ensure workforce objectives are met.

Driver Onboarding & Training

Oversee onboarding and orientation for newly hired shuttle drivers.
Coordinate CDL verification, credential reviews, and compliance requirements.
Ensure drivers successfully complete training and company certification programs.
Serve as a resource and mentor for new drivers during their transition into operations.
Support ongoing development, refresher training, and professional growth opportunities.

Shuttle Operations & Scheduling

Manage daily shuttle driver schedules to maintain reliable and efficient service.
Coordinate route assignments, shift coverage, schedule adjustments, and time‑off requests.
Monitor staffing levels and proactively address coverage gaps.
Work closely with dispatch teams to maximize operational efficiency and service reliability.
Identify and resolve scheduling challenges while minimizing service disruptions.
Assist in planning for special events, peak service periods, and operational changes.

Driver Leadership & Engagement

Build positive working relationships with drivers through consistent communication and support.
Provide coaching and mentorship focused on safety, attendance, professionalism, and customer service.
Promote a positive work environment that encourages engagement and accountability.
Recognize outstanding performance and celebrate driver achievements.
Address employee concerns promptly and professionally.
Foster a culture of teamwork, respect, and continuous improvement.

Performance Management

Monitor key operational metrics and driver performance indicators.
Conduct performance reviews, coaching sessions, and ride‑alongs as needed.
Provide constructive feedback and implement improvement plans when necessary.
Maintain documentation related to performance, coaching, attendance, and development.
Support initiatives that improve service quality and operational efficiency.

Safety & Compliance Oversight

Ensure compliance with DOT regulations, company policies, and shuttle operating procedures.
Partner with safety and compliance teams to investigate incidents and implement corrective actions.
Monitor driver certifications, qualifications, and training requirements.
Reinforce safe driving habits, passenger safety standards, and operational best practices.
Promote a culture where safety remains the highest priority.

Cross-Functional Collaboration

Work closely with dispatch, operations, maintenance, safety, and recruiting teams.
Participate in workforce planning, staffing forecasts, and operational meetings.
Support process‑improvement initiatives and operational growth strategies.
Help achieve company goals related to service quality, customer satisfaction, and operational performance.

Qualifications for a CDL Shuttle Driver Manager:

Required

Valid driver's license.
Minimum of 2 years of experience in transportation, shuttle operations, fleet management, logistics, workforce management, or a related field.
Proven leadership, communication, and organizational skills.
Experience supervising, coaching, or developing employees.
Strong problem‑solving and conflict‑resolution abilities.
Ability to manage multiple priorities in a fast‑paced environment.
Proficiency with scheduling software, workforce planning tools, and Microsoft Office applications.

Preferred

CDL Class B or higher.
Experience managing shuttle, transit, passenger transportation, or fleet operations.
Experience recruiting and hiring CDL drivers.
Knowledge of DOT regulations and transportation compliance standards.
Experience with route planning, staffing management, and workforce utilization.
Previous leadership experience within transportation or passenger services.

What Makes You Successful

Strong leadership and people‑development skills.
Ability to recruit, motivate, and retain high‑performing drivers.
Excellent communication and relationship‑building abilities.
Strong organizational and workforce planning capabilities.
Commitment to safety, compliance, and operational excellence.
Customer‑focused mindset with a passion for service quality.
Ability to make sound decisions in a fast‑paced transportation environment.
Passion for helping drivers succeed and grow professionally.

Why Join zTrip?

At zTrip, our drivers are at the heart of everything we do. As a CDL Shuttle Driver Manager, you'll have the opportunity to directly impact driver development, operational performance, customer satisfaction, and business growth while helping lead one of the nation's largest transportation companies.