CDL Operations Manager - Charter Bus Company

Abdtours; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Abdtours, a top transportation company, is seeking an experienced Operations Manager to lead their Charlotte, NC operations. This role involves supervising charter drivers, managing logistics, and ensuring compliance with regulations. The ideal candidate will possess strong leadership skills, a valid CDL, and a commitment to excellent customer service.

Benefits

Competitive salary

Health, dental, and vision insurance

Paid time off

401(k) Retirement plan with company match

Opportunities for professional development

Qualifications

• 2-3 years of experience in transportation logistics or related field.
• Valid CDL with Passenger Endorsement and Air Brake required.
• Strong supervisory and leadership qualities.

Responsibilities

• Oversee and manage the performance of charter drivers.
• Plan and coordinate transportation schedules and routes.
• Ensure compliance with federal and local regulations.

Skills

Leadership

Communication

Problem-Solving

Customer Focus

Tools

Transportation Management Software

Microsoft Office

Job description

Description

Adventure Tours is a premier transportation company committed to delivering exceptional service to our clients. We are looking for a dynamic and experienced Operations Manager to join our team in Charlotte, NC.

Job Summary: The Operations Manager will oversee the daily operations of our transportation services in the Charlotte area. The successful candidate will have a strong background in transportation logistics, hold a valid CDL with Passenger and Air Brake Endorsement, and have the ability to lead and manage charter drivers effectively. This role also requires the flexibility to drive and cover last-minute call-outs or shortages.

Key Responsibilities:

• Supervise Charter Drivers: Oversee and manage the performance and schedules of charter drivers to ensure high-quality service.
• Logistics Management: Plan and coordinate transportation schedules, routes, and assignments to optimize efficiency and meet customer needs.
• Compliance: Ensure all operations comply with federal, state, and local regulations, including DOT and safety requirements.
• Driver Training: Conduct training sessions for drivers on safety protocols, customer service, and company policies.
• Performance Monitoring: Monitor and evaluate driver performance, providing feedback, coaching, and disciplinary action when necessary.
• Customer Service: Handle customer inquiries and complaints, ensuring timely and satisfactory resolution.
• Reporting: Prepare and maintain operational reports, logs, and records. Analyze data to identify areas for improvement.
• Fleet Management: Coordinate with the Fleet Maintenance Manager to ensure all vehicles are properly maintained and meet safety standards.
• Driving Duties: Occasionally drive to cover last-minute call-outs or shortages, ensuring seamless service continuity.
• Collaboration: Work closely with the onsite Director of Sales and the Director of Maintenance on a daily basis to align operations with business goals and maintain service standards.

Qualifications:

• Experience: Minimum of 2-3 years of experience in transportation logistics or a related field.
• CDL: Valid CDL with Passenger Endorsement and Air Brake is required.
• Leadership: Proven leadership and supervisory skills with the ability to manage a diverse team.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong problem-solving abilities and attention to detail.
• Customer Focus: Dedicated to providing excellent customer service.
• Technology: Proficiency in Microsoft Office and experience with transportation management software.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• 401(k) Retirement plan, with company match
• Opportunities for professional development

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