CDK Administrator

Capital Automotive Group; Raleigh (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Capital Automotive Group is seeking a CDK Administrator who can bridge technology, accounting, and dealership operations across multiple locations. This role goes beyond keeping the DMS running, managing CDK access and security, troubleshooting issues, supporting accounting and operations, and coordinating with vendors to maximize CDK/DMS capabilities.

The ideal candidate will have hands-on CDK Drive experience, strong understanding of dealership processes, and comfort working with leadership

Qualifications

• 3+ years of hands-on CDK Drive experience in a dealership or dealer group environment.
• Strong working knowledge of dealership accounting and month-end processes.
• Experience with CDK user setup and security key administration.
• Solid understanding of dealership operations across Sales, F&I, Service, Parts, and Accounting.
• Strong troubleshooting and problem-solving skills.
• Ability to understand both department needs AND system capabilities.
• Excellent documentation and follow-through.
• Professional communication skills and the confidence to work with everyone from dealership teams to corporate leadership and vendors.
• Valid driver's license and ability to travel between locations.
• Flexibility to provide occasional after-hours and month-end support.

Responsibilities

• Administer and support CDK Drive across multiple dealership locations
• Manage CDK user setup, permissions, security keys, and access
• Partner with dealership accounting teams on general ledger, schedules, journal entries, and month-end close
• Support system needs across Sales, F&I, Service, Parts, and Accounting
• Troubleshoot CDK and DMS issues, identify root causes, and implement solutions
• Document system changes, processes, and troubleshooting steps
• Work closely with store leadership, corporate teams, CDK, and other technology vendors
• Evaluate requests and determine the best solution - including knowing when to say "no" when a request creates unnecessary risk
• Support reporting, integrations, data needs, and system functionality
• Assist with DMS-related projects, including acquisitions, conversions, consolidations, and new-store implementations
• Provide occasional after-hours and month-end support when system issues or close requirements demand it
• Travel to Capital locations as needed

Skills

CDK Drive

Dealership accounting

Security key admin

Troubleshooting

Documentation

Vendor coordination

Cross-functional communication

Travel readiness

Job description

Ready to be the go-to person for CDK system needs??

Capital Automotive Group is looking for a CDK Administrator who knows dealership systems inside and out and can confidently bridge the gap between technology, accounting, and dealership operations.

This is more than a "keep the DMS running" role. You'll be a key resource for our dealerships and leadership team - managing CDK access and security, troubleshooting issues, supporting accounting and operations, working with vendors, and helping our stores get the most out of their systems. If you're a CDK pro, problem-solver, systems thinker, and dealership person at heart, we want to talk to you!

What You'll Be Doing

• Administer and support CDK Drive across multiple dealership locations
• Manage CDK user setup, permissions, security keys, and access
• Partner with dealership accounting teams on general ledger, schedules, journal entries, and month-end close
• Support system needs across Sales, F&I, Service, Parts, and Accounting
• Troubleshoot CDK and DMS issues, identify root causes, and implement solutions
• Document system changes, processes, and troubleshooting steps
• Work closely with store leadership, corporate teams, CDK, and other technology vendors
• Evaluate requests and determine the best solution - including knowing when to say "no" when a request creates unnecessary risk
• Support reporting, integrations, data needs, and system functionality
• Assist with DMS-related projects, including acquisitions, conversions, consolidations, and new-store implementations
• Provide occasional after-hours and month-end support when system issues or close requirements demand it
• Travel to Capital locations as needed

Required

What We're Looking For:

• 3+ years of hands-on CDK Drive experience in a dealership or dealer group environment
• Strong working knowledge of dealership accounting and month-end processes
• Experience with CDK user setup and security key administration
• Solid understanding of dealership operations across Sales, F&I, Service, Parts, and Accounting
• Strong troubleshooting and problem-solving skills
• Ability to understand both department needs AND system capabilities
• Excellent documentation and follow-through
• Professional communication skills and the confidence to work with everyone from dealership teams to corporate leadership and vendors
• Valid driver's license and ability to travel between locations
• Flexibility to provide occasional after-hours and month-end support

Even Better If You Have

• Multi-rooftop or dealer group CDK administration experience
• CDK certifications or completed CDK training programs
• Experience with CDK Fortellis, 3PA integrations, APIs, or DMS data extraction
• Experience with Power BI, Tableau, or other reporting/BI tools
• DMS conversion, acquisition, or dealership consolidation experience
• SQL or comparable query/reporting experience
• Familiarity with the FTC Safeguards Rule in a dealership environment
• Experience supporting multiple OEM franchises

Why Capital?

At Capital Automotive Group, Our Greatest Capital is Our People.

We're growing, moving fast, and building something great together. That means we're looking for people who bring ideas, solve problems, take ownership, and aren't afraid to roll up their sleeves and get things done. You'll have the opportunity to make a real impact across a growing dealership group while working alongside a team that values collaboration, accountability, and getting better every day.

Capital Automotive Group is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment and consider all qualified applicants without regard to legally protected status.