CDA-State Fair Ticketing Manager (Administrator IV)

State of Colorado; Pueblo County (CO); On-site; USD 72,000 - 87,000; Full time

Job summary

State of Colorado's Department of Agriculture is seeking a Ticket Manager to oversee year-round ticketing operations for the State Fair, ensuring secure, accurate, and customer-friendly processes.

You will lead 50–60 seasonal staff, manage vendor relationships, and coordinate with promotions, marketing, and operations. In-person role in Pueblo with a competitive biweekly and annual salary range.

Qualifications

• Seven years of work with large event management, customer service and organization.
• Excellent interpersonal, communication and public speaking skills.

Responsibilities

• Oversee ticketing and system management for year-round events and the State Fair.
• Reconcile daily sales, weekly settlements and monthly reports to accounting.
• Lead 50–60 seasonal employees and volunteers, ensuring alignment with department goals.

Skills

Event management

Customer service

Leadership

Public speaking

Negotiation

Education

Related education in accounting/event planning/public administration

Tools

Ticketing software

Accounting system

Job description

Goal 2: Developing Agricultural Leaders

Paid life insurance, plus additional optional life insurance options

Department Information

Agriculture is a part of all our lives. When you eat, put on clothes, or care for an animal--your life is touched by agriculture. Colorado's food and agriculture industry generated $47 billion of economic activity in 2019 and supports nearly 5% of the state's workforce. CDA is proud to be a part of such an important industry.

Mission

The CDA's mission is to strengthen and advance Colorado's agriculture; promote a safe and high-quality food supply; protect consumers; and foster responsible stewardship of the environment.

Core Values

Partnership, Service, Professionalism, Proactivity, and Respect

CDA Wildly Important Goals

To accomplish our mission, CDA focuses on five "wildly important goals:"

• Goal 1: Expanding National and International Market Access
• Goal 2: Developing Agricultural Leaders
• Goal 3: Advancing the Colorado Water Plan
• Goal 4: Implementing the Beaver Strategy
• Goal 5: Providing Education on Animal Mistreatment and Livestock Theft

We use these goals to focus and align the daily work of our staff in support of Colorado farmers and ranchers. Learn more about our Department and our wildly important goals in our performance plan on our website.

What You Get From Us

In addition to a great work location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Plan plus optional 401(k) and 457 plans (www.copera.org)
• Medical and dental health plans (https://stateofcoloradobenefits.com/)
• Employer supplemented Health Savings Account ($60 per month)
• Paid life insurance, plus additional optional life insurance options
• Paid Short Term Disability and optional Long Term Disability coverage
• 11 paid holidays per year plus generous vacation and sick leave accruals
• BenefitHub state employee discount program
• Employee Wellness program State of Health
• Excellent work-life programs, such as flexible schedules, remote work opportunities, free parking, professional development and more!

To learn about the total compensation package for State government employment visit: https://www.colorado.gov/dhr/totalcompensation

Equal Opportunity

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

We believe that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Learn more about our commitment to equity, diversity and inclusion by visiting our EDI Homepage: https://dpa.colorado.gov/about-us/edi.

Description of Job

Organizational Purpose

This work unit exists to manage the ticketing operations for the organization. The Ticketing Manager ensures a seamless, secure, and user-friendly purchasing experience for guests, while maintaining standards of customer service and financial accountability.

Major Objectives of the Position

The Ticket Manager exists to manage the ticketing operations for year round events and the annual State Fair. The Ticket Manager exists to manage key revenue areas, and deliver an exceptional experience to guests, promoters, partners, and staff.

Primary Duties And Responsibilities

Ticketing and system management

Brief Duty Description:

This position will oversee and manage the ticketing process and systems needed to produce events at the State Fair. Duties include:

• Works with promoters and contractors to build and manage the performances in the ticketing system. This includes but is not limited to building a performance-specific map and determining the best tools to use in the ticketing system that provides an accurate and efficient ticketing process for each performance.
• Creates digital seating charts.
• Identifies, researches, communicates, and resolves all issues within the ticketing system and/or ticketing processes.
• Resolves complex customer service issues that frontline staff cannot resolve.
• Determine and request additional equipment for events from the ticketing company.
• Installs equipment which requires lifting of boxes weighing between 10-50 pounds, bending and crawling at times.
• Troubleshoots and resolves equipment issues to include but not limited to selling stations and scanning equipment.
• Orders and secures ticket stock. Lifting boxes of ticket stock is required.
• Provides ticket reports to all staff, promoters, or entertainment groups. Responsible for determining which report best suits the stakeholders requests.
• Determines and assigns user permission levels of access within the ticketing software..
• Advises the promoter on pricing tiers and set up for the event. Advises promoters when to introduce promotions based on slow or rapid sales.
• Manages comps to be released or retained without impacting revenue or crowding priority areas.
• Communicates the event set up with the operations team and the production team. Reviews the completion of the event set for accuracy.
• Communicates with marketing to ensure that the website and social media are scheduled in unison with the sale date.
• Communicates information to the patron via messages scheduled through the ticketing system.
• Continue to stay current with new system features.
• Oversees the call center during the Colorado State Fair event.

Financial Management

Position oversees the financial aspect of ticketing operations by reconciling daily sales, weekly settlements, and monthly reports against the accounting system. Ensures strict adherence to internal controls for securing funds and ticketing inventory while managing the approval process for all ticket distributions to maintain financial accountability and operational accuracy. Duties include:

• Reconcile money collected to sales and submits worksheet and system reports to accounting daily.
• Reconcile weekly ticketing settlements received from the vendors, run reports from the system to reconcile accounts, and then submit to accounting.
• Reconcile ticket reports at the conclusion of each event.
• Reconcile the ticketing reports to the accounting system monthly and provide accounting with corrections.
• Secure change funds and all sales received in the safe.
• Authorizes refunds and exchanges.
• Establishes procedures to ensure staff have clear directions for sales, refunds, exchanges.

Staff Management

Brief Duty Description:

Position is responsible for providing leadership and supervision between 50 to 60 seasonal temporary employees and volunteers. Duties include:

• Demonstrating commitment to CDA’s core values including maintaining a workplace that values and respects employees through communication and behavior with staff and stakeholders, and developing program initiatives with these values at the core.
• Recruiting, hiring, terminating, and supervising qualified temporary staff.
• Directing temporary staff and volunteers ensuring the delivery of services that support the business operations of the program.
• Scheduling temporary staff and staying within the budget.
• Identifying skills of staff and utilizing such skills to enhance the unit.
• Managing conflict and employee relations in a constructive manner. Handle employee issues.
• Assessing staffing needs based on department goals and budget;
• Overseeing the allocation of human and financial resources, and identifies cost-effective approaches to improving the quality of services and operations within the program.
• Training personnel using the ticketing system or ticketing equipment to include ticket sellers and ticket takers

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

Must be a resident of the State of Colorado

This is an in person role and will be expected to be in Pueblo office 5 days a week

This posting may be used to hire for other vacancies.

Skills-based Hiring

This position is advertised in alignment with Executive Order 2022-015, Skills-Based Hiring. Recruitment for this position recognizes that skills can be developed through various pathways, including formal education, work experience, volunteering, self-directed learning, and other life experiences, opening doors to individuals from varied backgrounds. Those with relevant experience but without traditional credentials are welcome to apply!

Salary Range

BIWEEKLY

$2,779.38 - $3,335.08

ANNUALLY

$72,264.00 - $86,712.00

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

Minimum Requirements

Proven Experience, Knowledge, Skills:

• Seven (7) years of work with large event management, customer service and organization

Education And Experience

• A combination of related education in accounting, event planning, public relations, and/or public administration and/or relevant experience in large event management, customer service and organization equal to Seven (7) years.

Preferred Qualifications

• Years of state service as a preferred qualification.
• Previous work with large events
• Previous supervisory experience working with temporary employees

Conditions Of Employment

• Must have an active Colorado driver's license.
• Must be a resident of the state of Colorado.
• Must be willing to work outside of normal business hours
• Will need to work outdoors in adverse conditions such as rain, heat, and snow.

Required Competencies

• Excellent interpersonal, communication and public speaking skills.
• Experience with event management
• Ability to troubleshoot systemic problems
• Knowledge working with computer logistical systems
• Ability to work in a fast-paced environment and juggle multiple priorities, and able to react and adjust quickly to changing conditions.
• Great Attention to detail
• Being able to visualize macro issues and articulate solution
• Excellent communication skills; able to communicate effectively and articulately in writing and orally with diverse communities in all corners of the state.
• Work well under pressure.
• Strong relationship management skills and excellent representation of the department in community interactions.
• A proven track record for developing and maintaining trusted relationships with stakeholders and industry experts.
• Excellent negotiation and consensus building skills.
• Proactive approaches to problem-solving and with strong decision-making capability.
• Highly resourceful team-player, with the ability to also be extremely effective independently.

Important Information

Part of, or the entire selection process for this position will involve a review of the information you submit in your application materials. Therefore, it is paramount that in the experience portion of your application, you describe the extent that you possess the education, experience and competencies outlined in the job announcement as well as the special and/or preferred qualifications. Failure to include adequate information or follow instructions may prevent you from competing in subsequent measures used to arrive at a top group of applicants.

APPEAL RIGHTS

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([e-mail]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at [phone]; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

Important

Part of, or the entire exam for this position will involve a review of the information you submit in your application material. Applications are considered complete and accurate at the time of submission. Therefore, additional information may not be solicited or accepted after your application has been received. Therefore, it is very important that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

All applications that are received by the closing date of this announcement will be reviewed against the Minimum Qualifications in this announcement by a Human Resources Specialist. Candidates who meet the minimum qualifications may proceed to the next step. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

E-Verify

CDA uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it.

How do you prioritize tasks and customer needs in a fast paced day of event environment?

02

How would you handle an angry customer who wants a refund when they did not purchase the tickets directly through our platform?

03

Event knowledge question… Describe your event knowledge in the event cycle, including front-of-house, back-of-house, and production.

04

Describe your background knowledge in programs and systems as they relate to events.

05

Are you a current or previous employee of the State of Colorado?

• Yes
• No

06

If so please list your Employee ID Number

• Required Question