CD&A - Associate Director, Agentic AI Business Solutions

Amgen Inc. (IR); Thousand Oaks (CA); Hybrid; USD 151,000 - 204,000; Full time

Benefits offered by this job

Retirement plan and savings

Group medical, dental, vision

Life and disability insurance

Flexible spending accounts

Annual bonus program

Stock-based incentives

Generous time-off

Flexible work models

Job summary

Amgen seeks an Associate Director for Neural Nexus – Agentic AI Business Solutions to lead prioritized AI use cases from design to rollout in Thousand Oaks, CA. This on-site role moves quickly across analytics, CD&A, and engineering teams to deliver value with precision.

You will drive delivery plans, ensure alignment with priorities, and manage readiness activities including UAT and system integration while partnering with business users for adoption and impact.

Qualifications

• Doctorate degree and 3 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience.
• Master’s degree and 5 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience.
• Bachelor’s degree and 7 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience.
• Associate’s degree and 12 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience.
• High school diploma / GED and 14 years of commercial analytics and/or operationalizing GenAI solutions experience

Responsibilities

• Complete delivery plans for assigned Agentic AI use cases, ensuring alignment with Neural Nexus priorities and achievement timelines.
• Lead end-to-end execution of Agentic AI solutions from intake through deployment, ensuring design, development, testing, and rollout are completed to specification.
• Coordinate cross-functional collaboration between CD&A, Commercial Insights, and AI&D for correct scoping and configuration for maximum impact.
• Provide status updates and delivery dashboards, align solution rollout timing with program achievements, and communicate implications of AI outputs to business partners.
• Coordinate training sessions, office hours, and enablement resources to ensure business users can confidently use the deployed solutions.
• Support change management with comms, onboarding, and process readiness; iterate on delivery processes and documentation

Skills

Cross-functional collaboration

Strategic planning

Program management

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High school diploma

Job description

What you will do

Let’s do this. Let’s change the world. In this vital role of Neural Nexus – Agentic AI Business Solutions, Associate Director, you will be responsible for delivering prioritized Agentic AI solutions that support Amgen’s commercial and analytics functions. This role focuses on the full execution lifecycle—design, development, implementation, rollout, and training—ensuring solutions are deployed on time, on scope, and with measurable business value. You will partner closely with commercial insights, CD&A, AI&D, and technical teams to convert business needs into operational GenAI capabilities. This is a hands‑on delivery role where attention to execution detail, tactical coordination, and dedicated mentality will be critical for success. This role is ideal for seasoned Commercial Analyst with strong technical expertise who thrives on driving solution deployment to accelerate value and impact to our business. Flexible Commuter role in Thousand Oaks, CA. You will work on-site a minimum of 2-3 days a week.

Strategic Leadership & Roadmap Development

Complete delivery plans for assigned Agentic AI use cases, ensuring alignment with Neural Nexus priorities and achievement timelines. Support business and platform teams by translating commercial requirements into clear delivery objectives and working plans. Supply tactical input to broader program planning by identifying risks, blockers, and dependencies across assigned workstreams.

End‑to‑End Management of NN Platform Lifecycle

Lead the end‑to‑end execution of designated Agentic AI solutions, from intake through deployment, ensuring each phase—design, development, testing, and rollout—is completed to specification. Drive agile development cycles in collaboration with AI/ML and Engineering teams to ensure models and agents meet business needs and reliability standards. Coordinate internal readiness activities, including UAT, access setup, system integration, and documentation to support solution launch.

Cross‑Functional Team Orchestration & Collaboration

Partner with CD&A, Commercial Insights, and AI&D to ensure that Agentic AI use cases are correctly scoped, validated, and configured for maximum impact. Serve as a key tactical liaison between technical delivery teams and business users, ensuring clear handoffs, documentation, and timelines are maintained. Work cross‑functionally to troubleshoot blockers and maintain delivery velocity across teams and workstreams.

Executive Partner Management & Strategic Communication

Provide status updates and delivery dashboards for assigned Agentic AI initiatives, focused on progress, risks, and delivery health. Collaborate with platform leadership to align solution rollout timing and messaging with broader program achievements. Communicate implications of AI outputs, system performance, and solution scope changes to business partners with clarity and visibility.

Driving Platform Adoption & Value Realization

Coordinate training sessions, office hours, and enablement resources to ensure business users can confidently use the deployed Agentic AI solutions. Partner with change enablement and analytics teams to track adoption metrics and gather user feedback post‑deployment. Identify usage trends and value realization metrics to help measure the impact of Agentic AI capabilities on operational efficiency or insight quality.

Change Management & Continuous Improvement

Support change management by ensuring that solution delivery includes all necessary comms, onboarding, and process readiness steps. Facilitate feedback loops to identify areas for enhancement or retraining based on user interaction and system outputs. Help maintain and iterate on delivery processes and documentation to ensure consistency, quality, and sustainability of deployed Agentic AI solutions.

Basic Qualifications

• Doctorate degree and 3 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
• Master’s degree and 5 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
• Bachelor’s degree and 7 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
• Associate’s degree and 12 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
• High school diploma / GED and 14 years of commercial analytics and/or operationalizing GenAI solutions experience

Preferred Qualifications

• Bachelor’s degree and 7+ years of experience in commercial analytics and/or operationalizing GenAI solutions.
• In depth experience working directly with Commercial or Data Analytics teams.
• Strong background of delivering complex AI/ML delivery initiatives—especially GenAI agents or copilots that automate tasks or drive decision workflows. Ability to coordinate across technical and business teams, translate complex requirements, and keep delivery on track under shifting priorities.
• Ability to deploy, train, and support business teams on new digital tools or platforms.
• Comfortable operating in high-ambiguity, fast‑paced, and cross‑functional delivery environments.

What you can expect of us

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan
• Stock‑based long‑term incentives
• Award‑winning time‑off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

Salary Range

150,858.85USD - 204,103.15 USD

Sponsorship

Sponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Equal Opportunity Employment

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

About Amgen

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen.