CCTV and Alarm Dispatcher - Overnight Shift

Allied Universal; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Security Intervention Specialist, where you will play a crucial role in monitoring surveillance systems and responding to alarms in a dynamic call center environment. This position offers the opportunity to contribute to innovative security solutions while ensuring the safety and security of clients. With a commitment to diversity and inclusivity, the company fosters a culture of growth and stability. Enjoy comprehensive benefits and the chance to advance your career in an industry that is transforming security technology. If you're ready to make a difference, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Holidays

Sick Days

Personal Days

Vacation Time

Qualifications

• 1+ year experience in law enforcement, security, military, customer service, or call center.
• Proficient in Microsoft Office applications.

Responsibilities

• Monitor surveillance cameras and alarm systems.
• Respond to event-driven alarms and document activities.
• Provide excellent customer service in a call center environment.

Skills

Customer Service

Communication

Surveillance Monitoring

Alarm Response

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Education

High School Diploma or Equivalent

Job description

Overview

Embark on a trailblazing career in Security Technology with Allied Universal Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you’ll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal, we don’t just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Job Description

Allied Universal is looking to hire a Security Intervention Specialist.The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, document any activity, and contact support systems in the event of an emergency. This is a 24/7 call center environment that requires individuals to sit for long periods of time.

Pay: $18.00 per hour

Schedule

3rd Shift (11pm-7am)

RESPONSIBILITIES:

• Provide excellent customer service in a call center environment
• Effectively communicate over the phone and email
• Monitor customer’s cameras and alarm systems remotely
• Respond to event-driven alarms in a timely manner via telephone and/or email communication based on the client’s specific protocol
• Conduct virtual escorts daily as deemed timely by the contract specifications andvirtual patrols of the assigned client’s property
• Complete hourly call-ins
• Oversee camera maintenance checks and site incidents
• Complete incident reports and event reports
• Read and interpret documents such as security logs, post orders, and other security correspondence

QUALIFICATIONS:

• A High school diploma or equivalent.
• Minimum of one year experience in law enforcement, security, military, customer service, or call center
• Must be able to work overtime as needed
• Proficient in Microsoft Word, Excel, Outlook, and Microsoft Teams

PREFERRED QUALIFICATIONS:

• 1+ years experience controlling cameras
• 1+ year being in a security industry

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1373052