CCSP Quality Control Specialist - Olympia

State of Washington

Olympia (WA)

Hybrid

USD 65,000 - 87,000

Full time

5 hours ago

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Job summary

State of Washington, DCYF, is seeking a CCSP Quality Control Specialist in Olympia, WA. This hybrid role conducts state and federally mandated independent audits of the Child Care Subsidy Program, reviewing attendance records, collateral documentation and databases to identify underpayments or overpayments and to support program integrity.

You will develop audit plans, work with providers, clients, and regulators, and help ensure compliance with laws while contributing to process improvements

Qualifications

Bachelor's degree in human resources, public administration, or related field.
Two years of experience in relevant state or public assistance programs.
Experience applying rules and policies to determine eligibility.

Responsibilities

Build and maintain positive working relationships with stakeholders.
Interpret state and federal laws, regulations, and guidelines related to CCSP.
Conduct interviews to gather information from providers, clients, and others.
Make determinations of program eligibility.
Investigate complaints and analyze records for assigned cases.
Develop audit plans to support program integrity and compliance.

Skills

Research and analysis

Communication

Consulting

Relationship building

Learning

Education

Bachelor's degree in HR/Public Admin

Job description

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy, thriving physically, emotionally, and educationally, nurtured by family and community.”

Job Title: CCSP Quality Control Specialist

Location: Olympia, WA - This position is flexible/hybrid and can be done remotely; however, you will need to be in person in Olympia as needed to attend meetings and to support business needs.

Closes: Wednesday, October 14th, 2026

Salary: $64,512 - $86,688 Annually

Join a top-notch team of professionals dedicated to ensuring program integrity, supporting appropriate use of funds, and providing meaningful assistance to child care providers across Washington. This team is deeply committed to strengthening outcomes for children and families, and you will have the opportunity to help shape updated processes and practices within a unit that is actively modernizing its work.

The Child Care Subsidy Program (CCSP) provides benefits to eligible families who need support in accessing quality child care and early learning experiences for their children. As part of the Department of Children, Youth, and Families (DCYF), we work alongside Washington’s vulnerable children, youth, and families to foster safety, stability, and better outcomes by strengthening community, connections, and opportunities. Our early learning programs and supports play a vital role in promoting equitable access to high‑quality early learning.

The Opportunity

This position plays an essential role in ensuring accountability and integrity within the Child Care Subsidy Program by conducting state and federally mandated independent audits. You will review attendance records, collateral documentation and databases, and conduct collateral contacts with providers, clients, and other sources. Your audits may result in identifying underpayments or overpayments that require administrative follow‑up, as well as detecting high‑risk practices and making referrals for investigation when needed. You will directly support the agency’s mission by helping to ensure CCSP meets all regulatory and statutory requirements and by contributing to continuous improvements across the Quality Assurance unit. This is a unique opportunity to implement updated practices, strengthen consistency across processes, and support the overall integrity of a program that makes a meaningful difference for Washington’s children and families.

Some Of What You’ll Do

Build and maintain positive working relationships, work independently, and perform effectively in a fast‑paced or high‑pressure environment.
Understand and interpret state and federal laws, regulations, and guidelines related to the Child Care Subsidy Program.
Conduct interviews effectively with regulated child care providers, licensors, clients, and others to gather necessary information.
Make accurate and well‑supported determinations of program eligibility.
Investigate complaints in alignment with audit plans or project requirements.
Analyze and evaluate records for assigned cases.
Compile information and provide testimony at hearings or in court when required.
Develop audit plans to support program integrity and compliance.

Required Qualifications

Bachelor's degree from an accredited college or university in human resources, public administration, or related field.
Two (2) years of experience as a Financial Services Specialist 3, 4, or 5, or as a WorkFirst Program Specialist or WorkFirst Program Supervisor. Note: At least one year of this experience must have been gained within the State of Washington.
Equivalent combination of education and experience totaling six (6) years AND experience in all of the following required skills/abilities:
- Research and Analytical Skills/Abilities: Ability to research, evaluate and draw conclusions from data; support recommendations with facts and analysis; interpret and apply rules, laws, policies and procedures.
- Communication Skills/Abilities: Ability to convey ideas and facts orally and in writing using language the audience will best understand.
- Consulting Skills/Abilities: Ability to partner with providers to identify and resolve complex or sensitive issues.
- Relationship‑Building Skills/Abilities: Ability to develop positive, productive, respectful working relationships.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

In addition to those required qualifications, our ideal applicant will also have some or all of the following:

Additional qualifying experience determining eligibility for public assistance programs may be substituted, year for year for education. Qualifying experience can only be gained in a Community Services Office, Welfare Office, or Public Assistance Office.
Knowledge of the following: State of Washington Child Care Subsidy auditing practices, Child Care Subsidy data and reporting systems, child care billing and records requirements, and child care administrative rules.

Supplemental Information

The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our goal to create a diverse and equitable workplace that reflects the communities we serve.

The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

This recruitment may be used to fill multiple vacancies.

Must successfully complete formal training courses as required by law, policy, and regional requirements within twelve months of initial appointment.

Degrees must be obtained from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA), or a foreign equivalent verified by a NACES‑approved organization at naces.org. Foreign Equivalency certification must be attached to the application for degrees obtained outside the U.S.

This position is included in the bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information: https://wfse.org/

Benefits eligibility for this position may be different than what’s listed in the benefits tab of this recruitment announcement. For more information on employee benefits eligibility, visit Public Employee Benefits Board (PEBB).

Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, NGB Form 22, or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission). If claiming preference based on Predischarge Certification, the individual will be required to provide their official discharge documentation, such as a DD Form 214, NGB Form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veterans’ Preference and guidance on how to determine if you are eligible, click here.

DCYF participates in the federal E‑Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E‑Verify requirements, on their first day of employment.

2026-08323

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full‑time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full‑time work (e.g. part‑time); view the job posting for benefits details for job types other than full‑time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health care expenses. Employees are also covered by basic life and long‑term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well‑being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not‑for‑profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full‑time and part‑time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full‑time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 non‑overtime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part‑time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑rated basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full‑time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full‑time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part‑time employees will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full‑time employees accrue vacation leave at the rates specified in WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA). Full‑time employees who are in pay status for less than 80 non‑overtime hours in a month do not earn a monthly accrual of vacation leave.

Part‑time employees accrue vacation leave hours in accordance with WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA) on a pro‑rated basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357‑58‑175, an employer may authorize a lump‑sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357‑31‑165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave