After-Hours Social Service Specialist 2-3 In Training (SSS3) - Spokane
State of Washington
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Job summary
Washington State's DCYF seeks After-Hours Social Service Specialists to respond to and investigate reports of abuse and neglect during non-business hours in Spokane. The role involves rapid in-person assessment, documenting conditions, and coordinating with law enforcement when needed.
Positions support child safety and family-centered practice, with a progression path to Social Service Specialist 3 and potential assignment pay upon reaching the goal class.
Qualifications
- Five years of paid social service experience and 30/45 credits in a related discipline.
- Bachelor’s degree with 30 credits and one year paid experience, or Master’s with practicum.
- One year of experience as Social Service Specialist 1.
Responsibilities
- Respond to emergent requests and after-hours calls.
- Document timeframes and paperwork in the FAMLINK database.
- Gather information to assess danger and take protective action if needed.
- Conduct 24‑hour and 72‑hour face-to-face contacts for investigations.
- Observe living conditions and document client environment.
- Follow policy for photographing a child’s condition or environment.
- Coordinate Protective Custody inquiries with law enforcement when needed.
Skills
Education
Tools
Job description
Our vision is to ensure that healthy, thriving physically, emotionally, and educationally, nurtured by family and community.
All Washington's children and youth grow up safe and healthy, thriving physically, emotionally, and educationally, nurtured by family and community.
Job Title: After-Hours Social Service Specialist 2-3 In Training (SSS3)
Location: Spokane, WA — On-Call. Offices are closed from 5 pm to 8 am each day, on weekends, and on all holidays, but the need to assist children still exists. The number of hours worked per week will vary depending on the number of calls received and the number of days you are available to work. You will only need to be on-call if you are scheduled to work, based on the calendar that you help create. This position offers scheduling flexibility based on your availability. The incumbent will need to be available for a rapid, in-person response within the assigned county.
Salary: $31.64 - $44.68 hourly. These positions may receive 10% assignment pay when the incumbent reaches the goal class of Social Service Specialist 3. This is in addition to the regular base salary; the required duties include performing visits in unregulated environments, such as private residences, to conduct investigations for allegations of abuse and/or neglect to assess the safety of vulnerable children.
Applications are reviewed regularly. If you already applied, no need to reapply; your application status remains unchanged.
We’re looking for After-Hours Social Service Specialists (SSS3) to join our Spokane office and help protect children, youth, and families. This opportunity is a great way to gain additional experience, supplement your income, and/or advance your career in social services!
As a DCYF After-Hours Social Service Specialist, you will assist Region 1 during non-business hours. You will respond to and investigate reports of abuse and neglect when local Division of Children and Family Service offices are closed.
- Respond to emergent requests and other after-hours requests.
- Meet required timeframes and complete documentation/paperwork in the FAMLINK database.
- Gather and document sufficient information to assess present danger and take protective action if danger is identified.
- Conduct 24-hour emergent face-to-face contacts for CPS Investigation cases, 72-hour non-emergent face-to-face contacts for CPS/FAR cases, and monthly Health and Safety visits on CFWS and FVS cases.
- Observe and document the living environment, physical condition, and behaviors of children.
- Follow Agency Policy for Photograph Documentation when photographing a child’s physical condition or environment to document child abuse or neglect.
- Respond to Protective Custody inquiries, partnering with law enforcement when needed.
The goal class of this position is a Social Service Specialist 3. We will also consider candidates at the Social Service Specialist 2 level, with a training plan to advance to the goal class. The Hiring Manager will evaluate the education and experience of each candidate for one of the levels mentioned below.
- Five (5) years of paid social service experience AND 30 semester or 45 quarter credits in a Social Service discipline.
- Bachelor’s degree in social services, human services, behavioral sciences, or any degree which includes 30 semester or 45 quarter credits in a Social Service discipline AND one (1) year of paid social service experience.
- A Master’s degree in social services, human services, behavioral sciences, or Master’s degree which includes 30 semester or 45 quarter credits in a Social Services discipline AND completed practicum.
- One (1) year of experience as a Social Service Specialist 1.
- Six (6) years of paid social service experience* AND 30 semester or 45 quarter credits in a Social Service discipline.
- Bachelor’s degree in social services, human services, behavioral sciences, or any degree that includes 30 semester or 45 quarter credits in a Social Service discipline AND Two (2) years of paid social service experience*.
- Master’s degree in social services, human services, behavioral sciences, or any degree which includes 30 semester or 45 quarter credits in a Social Services discipline AND One (1) year of paid social service experience*.
- One (1) year of experience as a Social Service Specialist 2.
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
- Paid Social Service experience must include at least one year of assessing risk and safety to children and providing direct family-centered practice services.
- Ability to appropriately apply child safety and risk assessment to a variety of complex situations involving child abuse and neglect and imminent risk of serious harm.
- Prior experience displaying critical thinking skills and the use of shared decision-making.
- Prior experience using FAMLINK case management system and documenting casework information within timeframes.
- A Social Service Specialist 3 at Range 58 makes $33.21 - 44.68/hr.
- A Social Service Specialist 2 at Range 56 makes $31.64 - 42.52/hr.
As a Social Service Specialist, you are required to successfully complete a mandatory 9.5-week Worker Core Training (WCT). This training provides the foundational knowledge and skills needed to perform core job functions, including assessing risk and safety, supporting child well-being, gathering information, and conducting case and permanency planning. During the training, you will have opportunities to practice these skills through classroom activities, simulation exercises, and debriefs. Upon hire, you will be assigned to the nearest available training cohort. The training includes four (4) weeks at our Seattle training site (scheduled for Weeks 2, 4, 6, and 8). For those eligible for travel from their assigned duty location, DCYF covers hotel accommodations and per diem costs.
The WCT curriculum is designed to prepare Social Service Specialists for the responsibilities of the role, including:
- Understanding the child welfare system
- Familiarity with the Revised Code of Washington (RCW) related to child welfare
- Policies, procedures, and best practices
- Assessing child safety through environmental observation, interviews with children and caregivers, and collateral contacts
- Collecting records and collaborating with community partners, including medical providers, law enforcement, and chemical dependency services
- Completing assessments and documenting case notes
- Writing dependency petitions and court reports
- Preparing for and testifying in court
The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our goal to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.
The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.
Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
This position is included in the bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information: https://wfse.org/
This recruitment may be used to fill multiple vacancies.
Benefits eligibility for this position may be different than what’s listed in the benefits tab of this recruitment announcement, for more information on employee benefits eligibility visit Public Employee Benefits Board (PEBB).
This position requires a minimum of at least two years of driving experience and a valid driver’s license.
The incumbent must successfully complete formal training courses as required by law, policy, and regional requirements within one year of their appointment.
Degrees must be obtained from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA), or a foreign equivalent verified by a NACES-approved organization at naces.org. Foreign Equivalency certification must be attached to the application for degrees obtained outside the U.S.
DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.
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Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
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