CCLS Reception/Intake Clerk -- Visalia

Central California Legal Services, Inc.; Visalia (CA); On-site; USD 28,000 - 44,000; Full time

Job summary

Central California Legal Services, Inc. seeks a reception/intake clerk to greet visitors, answer phones, screen applicants, and conduct prescreen intakes.

The role involves making referrals to community agencies, entering client data into our case management system, and maintaining logs with confidentiality. Strong organizational, telephone, and interpersonal skills are essential, with bilingual English/Spanish preferred.

Qualifications

• Minimum 2 years of experience in an office environment, preferably nonprofit/public.
• Punctuality, reliability, professionalism with strict confidentiality.
• Bilingual preferred (English/Spanish).
• Proven team player with strong listening and customer service skills.
• Excellent verbal and written communication and organizational abilities.
• Typing 35 words per minute and ability to multitask.

Responsibilities

• Greet public and staff at the Fresno reception desk.
• Answer multi-line telephone and route calls to the appropriate person.
• Screen and interview potential clients; conduct prescreen intakes.
• Enter client information in CCLS databases accurately and efficiently.
• Maintain and update applicant/client logs and records.
• Provide referrals to community partner agencies.

Skills

Office experience

Telephone etiquette

Customer service

Bilingual

Typing 35 wpm

Case management familiarity

Multi-tasking

Confidentiality

Written communication

Tools

MS Office

Job description

Reports to

Directing Attorney

FLSA Status

Full-Time, Non-Exempt (Union position)

Application Deadline

Until Filled

Salary

$20.35 to $31.61 per hour

PROGRAM DESCRIPTION

Central California Legal Services (CCLS) is a 501(c)(3) non-profit organization that was founded in 1966 for the purpose of providing free civil legal services to low-income individuals. CCLS core counties include Fresno, Kings, Mariposa, Merced, Tulare, and Tuolumne. CCLS's health work also extends to San Luis Obispo, Monterey, San Benito, and Stanislaus counties. In Madera County, CCLS provides limited services to seniors and on health issues. CCLS has offices in Fresno, Merced, and Visalia, and satellite offices in Mendota and Los Banos. With nearly one hundred (100) employees, CCLS's work includes direct services that meet our clients' immediate needs, education, and advocacy.

JOB DESCRIPTION

Under the direction of the Legal Advice Line Directing Attorney, the reception/intake clerk will greet visitors at the front desk and will be responsible for answering telephones, providing information about the organization, screening and interviewing possible clients, and conducting prescreen intakes to assess the needs of the applicants. The reception/intake clerk will also make appropriate referrals to community agencies as needed.

DUTIES

• Greet public and staff in friendly, courteous, and respectful manner;
• Primary staff person responsible for the Fresno reception desk duties;
• Keep surveys and/or statistical data for funding purposes as directed;
• Provide referrals to community partner agencies;
• Answer multi-line telephone and route calls to appropriate persons;
• Use a phone paging system effectively and check voicemail routinely;
• Assist with screening clients for program eligibility;
• Open and conduct client intakes as appropriate;
• Enter client information in CCLS databases accurately and efficiently;
• Maintain and update applicant/client log;
• Make copies and scans of necessary documents for the file;
• Review the waiting room area for cleanliness, post and stock public notices, flyers, publications, magazines;
• Must maintain a positive working relationship with all staff and the public;
• Ability to maintain strict confidentiality of records and information;
• Assist Directing Attorney with team related duties as needed;
• Participate in community outreach and educational activities as needed;
• Ability and means to travel as needed, proof of liability and property insurance on vehicle used is required;
• Other duties as assigned for efficient office operation and assistance.

QUALIFICATIONS

• Minimum 2 years of experience working in an office environment, particularly in a non-profit or public agency;
• Punctuality, reliability, and professionalism with the ability to maintain strict confidentiality;
• Dependable, motivated, and concerned for clients' interests;
• Expertise in proper telephone and reception etiquette;
• Bilingual preferred (English/Spanish);
• Proven team player who assists others and asks for help when needed;
• Strong listening, interpersonal, and customer service skills;
• Excellent verbal and written communication skills;
• Good organizational skills & ability to multitask;
• Ability to accept constructive criticism and feedback;
• Proficiency with office computer equipment and Microsoft Office software;
• Ability to learn and accurately use our case management software;
• Ability to follow instructions & work with minimal supervision;
• Ability to type 35 words per minute;
• Able to perform all other essential responsibilities of this position;
• Commitment to CCLS' mission and core values.

CCLS is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, other non-merit factor or any categories protected by law.

CCLS is subject to a Collective Bargaining Agreement.