CCBHC Urgent Care Crisis Counselor

North-Central-Behavioral-Health-System; Ottawa (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Long-Term Disability Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

On-call compensation

Shift differential

Professional development

Job summary

North Central Behavioral Health Systems in Canton, IL seeks a Crisis Intervention Specialist to deliver crisis intervention, treatment planning, brief case management, and supportive services within the Behavioral Health Urgent Care.

Work with the Urgent Care Team to respond to walk-ins, perform risk assessments, and apply de-escalation techniques. Responsibilities include documentation, collaboration with families, supervision, and on-call rotation with compensation.

Qualifications

• Bachelor's degree or higher in a related Human Service field.
• 2+ years' Behavioral Health experience in a related setting preferred.
• High school diploma with substantial clinical experience also considered.
• Prior crisis intervention experience is preferred.

Responsibilities

• Respond to walk-in requests for crisis support and provide counseling.
• Deliver trauma-informed crisis counseling and identification of needs.
• Use screening tools to assess risk and determine interventions.
• De-escalate and stabilize clients during acute behavioral health symptoms.
• Document services accurately and timely.
• Collaborate with families and community partners on next steps.
• Participate in rotating on-call schedule with compensation for on-call work.
• Engage in supervision, meetings, and quality improvement activities.
• Maintain required certifications and licensure.

Skills

Behavioral health knowledge

Crisis risk assessment

Verbal and written communication

Independence and teamwork

EHR/documentation proficiency

Education

Bachelor's degree in Social Work / Psychology / Counseling / Family Therapy or related Human Service field

Bachelor's Degree in related field + 2+ years Behavioral Health experience

High School Diploma + 5 years clinical Behavioral Health experience

Tools

Electronic Health Records

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Crisis Intervention Specialist in Canton, IL

Posted on: 5/12/2026

Hours: 8:30AM- 5:00PM (Rotating on call)

Position Summary

The Crisis Counselor provides behavioral health crisis intervention, treatment planning, brief case management, and supportive services within the Behavioral Health Urgent Care. Working collaboratively with the Peer Support Specialist, Urgent Care Team Lead, and other treatment providers, the Crisis Counselor delivers timely, community-based behavioral health care.

Essential Duties and Responsibilities:

• Respond to walk-in requests for behavioral health/substance use crisis support.
• Provide trauma-informed crisis counseling and intervention services.
• Utilize standardized screening and clinical assessment tools to determine level of risk and appropriate interventions.
• Utilize evidence-based de-escalation techniques to stabilize individuals experiencing acute behavioral health symptoms.
• Support individuals and families in identifying immediate needs, coping strategies, and available supports.
• Complete accurate and timely documentation of all services provided and contacts made.
• Collaborate with clients, families, support systems, and community partners to determine appropriate next steps and ongoing treatment needs.
• Participate in a rotating on-call schedule to ensure 24-hour, 7-day-per-week crisis coverage (Receive additional compensation for on-call coverage and call-out responses in accordance with agency policy).
• Participate in clinical supervision, staff meetings, training, and quality improvement activities.
• Maintain required certifications, licensure, and continuing education requirements.

***Perform other duties and responsibilities as assigned. .

Qualifications

• Bachelor's degree or higher in Social Work, Psychology, Counseling, Family Therapy, or related Human Service field.
• Bachelor's Degree in like field with 2+ years' experience in a Behavioral Health setting
• High School Diploma AND 5 years' experience in a clinical role in a Behavioral Health setting
• Prior experience in crisis intervention preferred.

Knowledge, Skills, and Abilities

• Knowledge of behavioral health and substance use disorders.
• Ability to assess risk and respond effectively in crisis situations.
• Strong verbal and written communication skills.
• Ability to remain calm and effective during high-stress situations.
• Ability to establish rapport with individuals and families experiencing crisis.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency with electronic health records and documentation systems.

Benefits

• Competitive pay based on qualifications, experience, and credentials (starting at $22.00 per hour).
• Generous full-time benefits package including:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Long-Term Disability Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Paid Holidays
• Agency-paid benefit contribution of approximately 90%.
• Additional compensation for after-hours on-call coverage and call-out responses.
• Shift differential opportunities.
• Ongoing training and professional development opportunities.
• Opportunity to make a meaningful impact within the community through crisis intervention and recovery-oriented services.

Position Requirements

Full-Time/Part-Time Full-Time

Shift -not applicable-

Position CCBHC Urgent Care Crisis Counselor

Exempt/Non-Exempt Non-Exempt

Location Ottawa office

About the Organization

At North Central Behavioral Health Systems, we believe every child, adult and family deserves the opportunity to reach their full potential. As a community-based 501(c)(3) nonprofit that's been serving North Central and West Central Illinois for over 40 years, we deliver a wide range of behavioral-health services, from counseling and medication-assisted treatment to wellness, prevention, and intensive outpatient programs. With national accreditation through the The Joint Commission and a sliding-scale policy that supports access for all, we're committed to making high-quality mental-health and substance-use services accessible, compassionate and locally rooted.

This position is currently accepting applications.