CCBHC Navigator (Grant Funded)

Marion County Public Health Department; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Sandra Eskenazi Mental Health Center is seeking a CCBHC Navigator to assist clients and families in accessing Certified Community Behavioral Health Clinic services at Sandra Eskenazi Mental Health Center. The role focuses on navigating the CCBHC process, addressing barriers, and connecting to community resources.

The Navigator supports transitions between care levels, offers peer support services, and helps with Social Determinants of Health needs.

Qualifications

• Strong communication and listening skills for diverse populations.
• Ability to coordinate with teams and document interactions clearly.
• Knowledge of recovery-focused service models and peer support concepts.

Responsibilities

• Assist clients and families in navigating CCBHC services and resources.
• Support transitions between treatment programs and levels of care.
• Provide peer support information and linkage to community resources.
• Document client interactions in electronic health records per policy.
• Participate in outreach and health fairs as needed.

Skills

Communication

Diversity understanding

Microsoft Office

Customer service

Interpersonal skills

Critical thinking

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert:

We asked Dawn, CEO - Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

We asked Dawn, CEO - Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Q

Why Eskenazi Health?

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Employee Q&A

Date: Sep 14, 2026

Location: Indianapolis, IN, US, 46202

Organization: HHC

Sub-Division:SEMHC

Schedule:Full Time

Shift:Days

Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Centeroffers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.

FLSA Status

Non-Exempt

Job Role Summary

The CCBHC Navigator assists clientsand their families seeking Certified Community Behavioral Health Clinic (CCBHC) services at Sandra Eskenazi Mental Health Center (Sandra Eskenazi MHC) navigate the CCBHC process, barriers, service offerings, and additional information or resources that are available at Eskenazi or in the community. The CCBHC Navigator assists individuals transitioning between different treatment programs and especially between different levels of care, provides mutual support and self-help groups, peer support for special populations, peer education and leadership development, and peer recovery services. The CCBHC Navigator may additionally support in immediate Social Determinants of Health needs, such as financial or housing needs. This role supports Eskenazi Health’s engagement and partnership with the community surrounding the CCBHCaligning with the mission, vision and values of Eskenazi Health (EH) and strategic plans of EH and Sandra Eskenazi MHC.The CCBHC Navigator connects the client to Eskenazi programs, helping to navigate between departments, and providing specialized service to address the unique needs of the client.

Essential Functions and Responsibilities

• This is a grant-funded position.
• Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing.
• Uses excellent customer service to provide unique client-focused solutions to address problems.
• Attempt to solve immediate Social Determinant of Health needs via in house supplies or by connecting to community resources.
• Expedites community connectedness for clients by providing warm handoffs to a trusted community-based organizations with follow-up.
• May be asked to assist CCBHC Liaisons and treatment teams in coordinating transitions of care for clients between different levels of care.
• Helps connect CCBHC clients to peer related services, such as mutual support and self-help groups; peer support for special populations; peer education and leadership development; and peer recovery services
• Works closely with CCBHC treatment teams including mobile crisis, with the goal of clear communication and timely follow up to ensure best client outcomes and satisfaction.
• Supports staff leadership in providing community outreach as needed at health fairs and comparable events.
• Will use designated electronic health record to document and record client interactions, including sharing of information with primary and other relevant treatment teams.
• Meets Sandra Eskenazi Mental Health Center requirements for continuing education in accordance with best practice, CCBHC, Joint Commission, and other regulatory standards.

Job Requirements

• High School diploma or equivalent required
• Minimum of 2 years in Recovery required
• Minimum of 1 year experience providing peer recovery services
• Valid Indiana driver’s license and driving record that meets Eskenazi Health’s driving policy requirements

Knowledge, Skills & Abilities

• Demonstrates effective communication skills; ability to use age appropriate communication skills
• Understands and has ability to communicate effectively with individuals from diverse backgrounds—especially clients with substance use
• Knowledge of and proficiency in operating computer programs including Microsoft Office
• Ability to prioritize tasks and work effectively with complex tasks under pressure/time restraints/irregular schedules
• Ability to effectively address issues of ethnic and economic diversity
• Strong interpersonal skills and a genuine caring attitude for clients, families and staff
• Detail-oriented with the ability to think critically and independently
• Effective written and verbal communication skills, including ability to communicate in a professional manner with physicians, administration and the general public
• Excellent organizational skills with the ability to prioritize work and devise own work patterns/methods; flexible to changing priorities; ability to work with minimal supervision

Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.