CBP Consulting Associate — Strategy, Operations & Analytics

Eagle Hill Consulting; Washington, Tacoma (District of Columbia, WA, MD); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Commuter benefits

Disability insurance

Life insurance

PTO

Annual bonus

Job summary

Eagle Hill Consulting is actively seeking Consulting Associate candidates to support U.S. Customs and Border Protection projects in the Washington, DC metro area.

These roles involve delivering strategic, operational, and analytical support to modernize CBP operations, with hands-on client work, lifecycle project tasks, and collaboration across teams to ensure timely, high-quality deliverables.

Qualifications

• Bachelor’s Degree required.
• Minimum 3 years of professional work experience.
• Demonstrated problem-solving toward practical solutions.
• Strong relationship-building and teamwork skills.
• Excellent written and verbal communication.

Responsibilities

• Support client solutions through full project lifecycle.
• Provide operational and/or project management support.
• Develop client communications, presentations, and deliverables.
• Assist with data gathering, analysis, and recommendations.
• Coordinate across departments and ensure timely deliverables.
• Support task management processes and maintain quality.
• Collaborate with team and client-facing stakeholders.

Skills

Problem solving

Relationship building

Written and verbal communication

Time management

Client-facing experience

Initiative

MS Office (Excel/PowerPoint)

Learning new tech

Education

Bachelor’s Degree

Tools

Microsoft Teams

MS Office Suite (Excel, PowerPoint)

Job description

Eagle Hill is a nationally recognized, award-winning consulting firm, based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that encourages bold thinking, collaboration and delivering client-centered solutions.

Job Description

Eagle Hill is proactively seeking Consulting Associate candidates to fill potential project roles for our U.S. Customs and Border Protection (CBP) client. These projects will provide strategic, operational, and analytical support to enable CBP offices to modernize operations, enhance workforce programs, and improve mission delivery. Applicants must be willing and able to work on client sites within the Washington, DC metro area on a daily basis or as required by the client. Anticipated project work may include Program and Project Management, Strategic Communications, Workforce Engagement, Data Analytics, Process Optimization, Change Management or other Eagle Hill service offerings.

At Eagle Hill, Associates grow their consulting skills through hands-on project delivery and client-facing work. They are expected to gain knowledge of clients and their business problems and contribute to team discussions, analysis, and solutions that help deliver impact for our clients

Specific responsibilities will vary based on project role, but may include:

• Supporting the development of client solutions through the full project lifecycle
• Providing operational and/or project management support to clients
• Developing and/or contributing to on-time and client-ready communications, presentations, and deliverables
• Supporting data gathering, analysis and resulting recommendations
• Facilitating the client’s task management processes
• Ensuring the timeliness and quality of task execution
• Coordinating across departments and reviewing deliverables

Required Qualifications

• Bachelor’s Degree
• A minimum of 3 years of work experience
• Demonstrated problem-solving skills and experience focused on achieving solution-based outcomes
• Strong relationship-building and teamwork skills
• Excellent written and oral communication skills
• Strong attention to detail
• Ability to be resourceful and take initiative
• Time management skills and the ability to meet deadlines across multiple priorities
• Demonstrated ability to exercise sound professional judgment in a client-facing or professional environment
• Ability to communicate with professionalism, discretion, and confidence when interacting with clients and stakeholders at varying levels of seniority
• Ability to learn existing workflows, identify pain points or inefficiencies, and recommend practical improvements
• Ability to integrate into a client’s work environment with professionalism, humility, and a team-first mindset
• Proficient in MS Office Suite (including Excel and PowerPoint) and demonstrated ability to effectively use virtual collaboration tools (e.g., Microsoft Teams)
• Technical aptitude; ability to quickly learn new technology platforms
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to successfully obtain and retain a CBP Background Investigation (BI), as well as any other background investigations required to perform client work

Desired Qualifications

• Active CBP BI or have held a CBP BI within the last two years
• Data Analytics skills and experience with relevant platforms (e.g., PowerBI)
• Strategic communications experience

Compensation: A reasonable expectation for a starting salary range is: $72–$85K. This range is based on the Washington, DC Metro area and varies based on geographic residence. Specific salary range will be based on experience, location, and the level at which an applicant is hired.

Benefits: Eagle Hill employees are eligible to participate in 100% employer-paid Medical, Dental and Vision plans, as well as in our 401(k) and commuter benefit programs. Employees may also be eligible for short- and long-term disability, life insurance, FSA, PTO, and annual bonus benefits. Employees are subject to the terms, conditions, and limitations of each benefit program and the applicable plan documents.

Application Process: We follow a competency-based and holistic interview approach designed to hire the most qualified candidates to join our team and position them for future success.

Eagle Hill Consulting, LLC is an Equal Opportunity Employer.

In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Eagle Hill Consulting, LLC, please call 703-229-8600 or e-mail [e-mail].

Eagle Hill Consulting, LLC is an award-winning consultancy that provides management consulting services in the areas of strategy and performance, talent and change management. Eagle Hill works with a range of public, private, and non-profit organizations in the Washington, DC, Seattle, and Boston metropolitan areas and across the nation. A recognized leader, Eagle Hill has earned awards from the Washington Business Journal and Washingtonian as a top place

to work.

More information is available at www.eaglehillconsulting.com