Catering Supervisor, American Family Field

Delaware North; Milwaukee (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Catering Supervisor at American Family Field in Milwaukee. This seasonal role involves training staff, ensuring quality service, and managing event operations in a dynamic environment. Enjoy competitive pay and a range of benefits while being part of a team that values personal and professional growth.

Benefits

Weekly pay

Employee assistance program

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Qualifications

• Minimum of 6 months service experience in relevant environments.
• Detail-oriented with strong organizational skills.

Responsibilities

• Train and supervise catering associates.
• Ensure food presentations meet company standards.
• Resolve guest complaints.

Skills

Guest Service

Organizational Skills

Leadership

Communication

Job description

The opportunity

Delaware North Sportservice is searching for a seasonal Catering Supervisor to join our team atAmerican Family Fieldin Milwaukee, Wisconsin. As Catering Supervisor, you will work under the direction of the department manager to ensure effective operations of all event spaces, including training and supervision of catering team members. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$13.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Train and supervise catering associates and observe job performance.
• Ensure catering associates properly prepare catered events for guests; conduct walk-throughs to check for any issues.
• Ensure all food presentations and displays meet company standards.
• Ensure responsible alcohol service and report any violations.
• Answer guest questions regarding food preparation or ingredients, service, or billing.
• Resolve guest complaints, with the assistance of the department manager.
• Ensure that all workstations, pantries, and storerooms remain clean and sufficiently stocked; ensure replacement stock is ordered.
• Ensure all sanitation practices are used and Department of Health guidelines are followed.
• Ensure specifications and requests of each catering order/event are communicated and executed effectively.
• Lead catering associates by example, this is a hands-on role
• Thoroughly completes all event set-up and breakdown responsibilities within timelines provided.
• Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
• Performs day-to-day assignments in addition to oversight duties.
• Performs other duties as assigned.

More about you

• Do you have a minimum of 6 months of service experience in a hotel, full-service restaurant, catering facility, or club environment?
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Ability to work accurately, efficiently, and courteously in a high-pressure environment.
• Good leadership and training skills; ability to teach others as well as delegate tasks.
• Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences.
• Able to follow job procedures and manager instructions.
• Basic math skills; ability to accurately account for inventory.
• Must be able to obtain a City of Milwaukee Bartending License.

Physical requirements

• Ability to lift up to 40 pounds for set-up, service, and clean-up.
• Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting as the work duties demand.
• Ability to work in variable temperatures

Shift details

Day shift
Evening shift
Holidays
Weekends

Who we are

Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.