Catering/Special Events Manager (The Star)

Legends; Frisco (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading entertainment company as a Catering Manager, where you will play a pivotal role in organizing unforgettable events that exceed guest expectations. With responsibilities including managing event logistics and ensuring top-notch service quality, you will help redefine hospitality while working at the Dallas Cowboys World Headquarters.

Benefits

Medical, dental, and vision insurance

Paid vacation

401k plan

Qualifications

• Minimum of 3 years of experience in catering for a sports or entertainment venue.
• Minimum of 2 years in a catering manager role.
• Ability to take direction and delegate responsibilities.

Responsibilities

• Manage event day load-in, execution, break down, and load-out.
• Create banquet event orders and oversee catering functions.
• Ensure positive guest experience through exceptional service.

Skills

Communication skills

Leadership

Organizational skills

Customer service orientation

Education

Bachelor’s Degree, Hospitality Management preferred

Tools

Microsoft Office Suite

Momentus Visio

Job description

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed.

Are you ready to be part of the team that is transforming live entertainment? Join us to makeLegends happen!

GLOBAL HOSPITALITY

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

THE ROLE

The Catering Manager is an experienced leader who has a passion for organizing and delivering extraordinary events that exceed guest expectations. They are analytical people with strong work ethics and leadership skills. The Catering Manager understands that customer satisfaction is key and details matter. This role is located at The Star, Dallas Cowboys World Headquarters.

ESSENTIAL FUNCTIONS

• Serve as the main point of contact for Legends during catered events and effectively communicate with other departments including Culinary, Operations, Engineering, Warehouse, IT, and Security
• Manage event day load-in, execution, break down and load-out.
• Create a positive guest experience by delivering an elevated level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
• Partner with chef to meet clients’ expectations including menu development, tastings and communicating service standards.
• Communicate with event sales and planning teams to ensure events are executed as planned with clients.
• Oversee client vendors including building management COI required for all events.
• Creates banquet event orders, diagrams, estimate of charges and invoices for events.
• Ensure the smooth operation of all catering functions.
• Experience in planning plated, buffet and reception events, including fine dining service.
• Working knowledge of on and off premise catering
• Attend weekly BEO meetings and stadium event operations meetings.
• Liaison with Operations and Engineering team to ensure event space is well maintained.

SUPPORT FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the time performing each function to be solely determined by the manager based upon the requirements of the company.

• Create spreadsheets and documents to improve tracking and reporting of event operations.
• Complete other duties as assigned by Management.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s Degree, Hospitality Management degree preferred.
• Minimum of 3 years of experience preferable in premium services and catering for a sports or entertainment venue.
• Minimum of 2 years in a catering manager role
• Two (2) years of experience in a high-volume catering venue
• Ability to communicate effectively with other departments on behalf of the catering team.
• Must be able to take direction, perform essential functions and delegate responsibilities.
• Ability to troubleshoot and communicate effectively with clients and planning team.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Knowledge of Momentus Visio a plus
• Must be able to create, edit and update BEO’s.
• Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, Dropbox, Google Sheets
• Must be customer service oriented with the ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner.
• Must have exceptional knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Must possess strong organizational skills.
• Willingness to work extended hours and flexible shifts including mornings, nights, and weekends.
• Knowledge of the appropriate table settings, service ware and event space conversions
• Requires occasional lifting of up to (25) pounds in weight (boxes & equipment), standing and/or walking for extended periods at a time.

COMPENSATION

Competitive salary plus commissions commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

COMPENSATION

Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global are an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.