Catering Services Manager - Conrad Indianapolis

Hilton; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Hilton is seeking a Catering Services Manager for the Conrad Indianapolis, an opportunity to grow within a luxury brand. In this role, you will manage local catering for events like weddings, ensuring high-quality experiences, and maintaining client relationships. Ideal candidates possess strong event servicing and sales skills.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off

Go Hilton travel program

401K plan and company match

Hilton Shares employee stock purchase program

Debt-Free Education access

Mental health resources

Qualifications

• Minimum 2 years of event servicing experience.
• At least 2 years of selling experience.
• Deep understanding of event dynamics.

Responsibilities

• Lead in orchestrating local catering experiences for events.
• Develop market segments, solicit new customer relationships.
• Manage event logistics and ensure quality service.

Skills

Event servicing

Salesmanship

Conflict resolution

Communication

Job description

Catering Services Manager - Conrad Indianapolis

Conrad Indianapolis is looking for a Catering Services Manager to join the Department Team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.

As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 241 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets. This includes The Lounge, Tastings - Wine Bar & Bistro, and in-room dining.In this role, you will take the lead in orchestrating local catering experiences for a range of social events, including weddings and mitzvahs. Additionally, you may provide support for group catering on occasion. Your creativity, attention to detail, and dedication to ensuring flawless events will play a pivotal role in crafting unforgettable moments for our guests.

To thrive in this role, we are seeking individuals with a minimum of 2 years of event servicing experience. Ideally, candidates will also possess at least 2 years of selling experience. Your deep understanding of event dynamics and salesmanship will set the stage for your success in this position.

Want to learn more? Hotel Website , Instagram , Facebook

As Catering Services Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

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About the company

Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.

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