Catering Service Manager

Loews Hotels & Co; Rosemont (IL); On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Complimentary parking

Complimentary meals while working

Team Member Hotel Rates

Training & Development opportunities

Paid Sick Days

Job summary

Loews Chicago O’Hare, part of Loews Hotels & Co, seeks a Catering Service Manager to coordinate and execute all booked catering events in a busy hotel setting near Chicago O’Hare. You will partner with hotel departments and clients to ensure events meet specifications and deliver exceptional service.

Responsibilities include client communications, menu coordination with the culinary team, creating and distributing Banquet Event Orders, and forecasting group F&B spend.

Qualifications

• Ability to sit or stand for extended periods.
• Minimum one year of experience in event execution, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role
• Knowledge of hotel operational departments
• Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
• Must be able to work a flexible schedule, including weekends
• Technical – systems Proficient Microsoft Office Suite Delphi experience preferred; Diagramming software experience preferred

Responsibilities

• Plan, coordinate and service all booked assigned Catering events
• Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
• Build client relationships through maintenance of consistent, professional communication and support
• Partner with Culinary and F&B Team on customized menu options
• Outline all details of events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
• Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
• Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
• Prepare impactful group resumes containing all relevant event information needed for successful operational execution
• Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
• Determine event needs for tastings and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
• Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
• Accurately forecast and report out on group food and beverage spend
• Oversee group room block performance, and report out on rooms utilization
• Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
• Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
• Responsible for soliciting client’s for feedback on Meeting Planner Survey
• Other duties as assigned

Skills

Guest services

Communication

Team coordination

Technical skills

Education

College degree in related field

Tools

Microsoft Office Suite

Delphi

Diagramming software

Job description

Situated between vibrant Downtown Chicago and O’Hare International Airport, Loews Chicago O’Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, retirement benefits Paid Sick Days, Vacation, Holidays & Paid Bereavement Training & Development opportunities, career growth Pet Insurance & Pet Bereavement Complimentary parking Complimentary meals in Team Member Café while working Complimentary use of fitness center Team Member Hotel Rates, other discounts, perks & more Community volunteer opportunities Benefits are subject to eligibility and may vary by position

What We’ re Looking For:

Loews Hotels & Co is seeking a Catering Service Manager to provide outstanding levels of service in coordination and execution of catering business. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. Catering Service Manager partners with all hotel operating departments to ensure all related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels.

Who You Are:

Creative solution seeker that exercises flexibility to determine best outcome Effective communicator, leading all interactions with empathy and professionalism Forward thinker with an analytical approach to drive positive progress Detail-oriented while maintaining a big picture focus Masterful time manager, skilled in balancing multiple projects and deadlines Veterans and military spouses encouraged to apply

What You’ll Do:

• Plan, coordinate and service all booked assigned Catering events
• Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
• Build client relationships through maintenance of consistent, professional communication and support
• Partner with Culinary and F&B Team on customized menu options
• Outline all details of events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
• Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
• Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
• Prepare impactful group resumes containing all relevant event information needed for successful operational execution
• Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
• Determine event needs for tastings and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
• Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
• Accurately forecast and report out on group food and beverage spend
• Oversee group room block performance, and report out on rooms utilization
• Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
• Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
• Responsible for soliciting client’s for feedback on Meeting Planner Survey
• Other duties as assigned

Your Experience Includes:

• College degree in related field
• Ability to sit or stand for extended periods
• Minimum one year of experience in event execution, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role
• Knowledge of hotel operational departments
• Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
• Must be able to work a flexible schedule, including weekends and
• Technical – systems Proficient Microsoft Office Suite Delphi experience preferred; Diagramming software experience preferred

Salary range for this position, based on experience, is $53,100.00 to $66,400.00. This position is eligible for a performance-based incentive program.

Loews Hotels Benefits

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Equal Opportunity Employer

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.