Catering Service Manager

Loews Hotels & Co; Rosemont (IL); On-site; USD 60,000 - 67,000; Full time

Job summary

A leading hospitality company is looking for a Catering Service Manager to coordinate catering events, ensuring high service standards and client satisfaction. This role requires effective communication and strong organizational skills, with responsibilities including planning, client interaction, and collaboration with culinary teams. The ideal candidate will have a college degree, experience in event execution, and the ability to manage multiple projects. Opportunities for performance bonuses and professional growth are offered.

Benefits

Competitive health & wellness benefits

Paid Sick Days, Vacation, and Holidays

Training & Development opportunities

Tuition Reimbursement

Team Member Hotel Rates

Qualifications

• Minimum one year of experience in event execution or related experience in full-service hotel environment.
• Knowledge of hotel operational departments is necessary.
• Must work a flexible schedule, including weekends.

Responsibilities

• Plan and coordinate all booked assigned catering events.
• Build client relationships through consistent communication and support.
• Oversee group room block performance and report on utilization.

Skills

Effective communicator

Detail-oriented

Time management

Creative solution seeker

Education

College degree in related field

Tools

Delphi

Job description

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This range is provided by Loews Hotels & Co. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $67,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Loews Hotels & Co

Situated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport, Loews Chicago O’Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis.

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For:

Loews Hotels & Co is seeking a Catering Service Manager to provide outstanding levels of service in coordination and execution of catering business. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. Catering Service Manager partners with all hotel operating departments to ensure all related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels.

Who You Are:

• Creative solution seeker that exercises flexibility to determine best outcome
• Effective communicator, leading all interactions with empathy and professionalism
• Forward thinker with an analytical approach to drive positive progress
• Detail-oriented while maintaining a big picture focus
• Masterful time manager, skilled in balancing multiple projects and deadlines
• Veterans and military spouses encouraged to apply

What You’ll Do:

• Plan, coordinate and service all booked assigned Catering events
• Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
• Build client relationships through maintenance of consistent, professional communication and support
• Partner with Culinary and F&B Team on customized menu options
• Outline all details of events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
• Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
• Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
• Prepare impactful group resumes containing all relevant event information needed for successful operational execution
• Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
• Determine event needs for tastings and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
• Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
• Accurately forecast and report out on group food and beverage spend
• Oversee group room block performance, and report out on rooms utilization
• Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
• Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
• Responsible for soliciting client’s for feedback on Meeting Planner Survey
• Other duties as assigned

Your Experience Includes:

• College degree in related field
• Ability to sit or stand for extended periods
• Minimum one year of experience in event execution, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role
• Knowledge of hotel operational departments
• Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
• Technical – systems
• Delphi experience preferred; Diagramming software experience preferred
• Must be able to work a flexible schedule, including weekends

Salary range for this position, based on experience, is $60,000 to $67,000.

This position is eligible for a performance-based incentive program.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitality and Events Services

Referrals increase your chances of interviewing at Loews Hotels & Co by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Tuition assistance

Disability insurance

Child care support

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