Catering Sales Manager | Playa Largo Autograph

Shaner Hotels; Key Largo (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Catering Sales Coordinator to manage client relationships and ensure successful event planning. The ideal candidate will have experience in sales and catering, with a strong focus on customer satisfaction and revenue maximization. Responsibilities include client meetings, proposal management, and coordination with various hotel departments to deliver exceptional service.

Qualifications

• Minimum 1-year prior experience in Sales, Catering or Convention Services.
• Ability to communicate effectively in English.
• Familiarity with room set-ups and Banquet Event Orders.

Responsibilities

• Responsible for development and maintenance of accounts in assigned market segments.
• Manage all aspects of booking meetings and catering functions.
• Ensure guest satisfaction and solicit re-booking after events.

Skills

Communication

Problem Solving

Sales Skills

Customer Service

Bilingual (English/Spanish)

Education

High school graduate or equivalent

College degree in hospitality management or business

Tools

Sales and Marketing tools

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Assists the Director of Catering and/or Director of Sales and Marketing to ensure compliance with and completion of all daily operational procedures by the Catering Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Catering team is informed as well.
• Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services.
• Suggestively sell menus, which meet the clients’ needs and maximize revenues.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Contact clients after scheduled functions to ensure guest satisfaction and to solicit for re-booking.
• Actively solicit and book business following hotel standards.
• Attend designated meetings (BEO Meetings, Departmental Meetings, Staff Meeting), menu and wine tastings.
• Keep abreast of current market trends and research competitors.
• Project a professional image of the hotel.
• Coordinates and maintains effective relations with other departments in hotel to maintain excellent guest service and to promote programs.

Responsibilities

Responsible for development, solicitation, detailing and maintenance of accounts in assigned market segments. Required to meet or exceed budget goals and established quotas. Manage all aspects of booking meetings and catering functions to include proposals, contracts and detailing Banquet Event Orders.

Qualifications

• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Minimum 1-year prior experience in Sales, Catering or Convention Services.
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
• Ability to speak effectively before groups of customers or employees of organization.
• Bilingual English / Spanish a plus.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Familiarity with Sales and Marketing tools.
• Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard
• equipment.
• Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet
• Event Orders.
• Previous training in the hospitality industry, food service or the culinary fields.
• Knowledge of local activities and attractions appropriate for clientele.