Catering Sales Manager

Plazahotelelpaso; North Falmouth (MA); On-site; USD 60,000 - 68,000; Full time

Job summary

Seacrest Beach Resort in Massachusetts is seeking a Catering Manager to lead social catering, including weddings and in-house events, and to ensure flawless guest experiences. You will develop proposals, coordinate with the DOC and DOSM, manage deposits and billing, and upsell menus and packages to maximize revenue while delivering outstanding service.

This position requires hotel or event experience, strong organizational skills, and flexibility to work holidays and weekends during peak group

Qualifications

• Experience in hotel or events required.
• Focus on wedding experience.
• Strong communication and organizational skills.

Responsibilities

• Detail and service social catering including weddings and in-house events.
• Manage client communications from inquiry to post-event follow-up.
• Upsell menus and packages to maximize revenue.
• Coordinate with operations and events teams to execute seamless events.
• Prepare and review BEOs and event details.

Skills

Event planning

Wedding coordination

Client relationship management

Upselling skills

Education

High School diploma or equivalent

Job description

Seacrest Beach Resort

Job Description: Catering Manager

Year Round

Salary Range $60-$68 based on experience

Quarterly Incentive - up to 20%, after first 90 days of employment

Responsible for detailing and servicing Social Catering opportunities, including Weddings, Inhouse Events, and others as Directed by the DOC with support from the DOSM. Manage experiences to exceed guest satisfaction for every event every time. Achieve personal and team financial goals through upselling pricing on season and/or demand, and building relationships for repeat business when applicable. Showcase and promote all outlets and hotel features to all previous, current and potential clients.

Below is a partial list of activities and responsibilities associated with this position. Note that at any time these may be revised by the DOSM or GM at any time as business or clients’ needs dictate.

Your Growth Path: Director of Catering / Group Sales Manager

Your Focus:

• Continue to solidify Sea Crest Beach Resort’s reputation as a premier and sought after wedding & events location through well executed programs, positive word of mouth, and prospecting (when appropriate with existing customers).
• Use a variety of techniques to build rapport with both internal and external clients.
• Ensure that all terms and conditions satisfy the client's expectation while simultaneously ensuring consistent and correct information is communicated to our Operational partners
• Maximize opportunities for Wedding Revenue by upselling menu enhancements.
• Utilize Delphi to record and track all activities and communications with clients to secure proper and professional follow up, next steps etc.
• Conduct walking sites and act as main point of contact during event as requested by the client.
• through utilization of hotel communication tools such as Group Resume and BEO. Attend these meetings as directed by DOC.
• Plan and execute Wedding Tasting Event in conjunction with DOC
• To ensure clients’ needs and requests are being met, complete Resumes and BEO’s accurately to provide detailed information regarding food and beverage events, outlet and activities department’s needs, rooming list requests, housekeeping requirements, billing details and deposits.
• Responsible for deposit management and to obtain payment in full prior to an event
• Perform other duties as requested by management

Your Background and Skills:

• High School diploma or equivalent preferred
• Previous hotel and or event experience required.
• Focus on wedding experience.

Work Environment and Context:

• Work schedule varies and will include working on holidays, weekends as required by group events.
• Required to walk frequently for events, lift up to 20 pounds, bend, reach, use hands and fingers to operate the keyboard.