Catering Sales Manager

Socket.dev; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Highgate Hotels seeking a Catering Sales Manager to solicit new catering accounts and sustain relationships with existing clients in a dynamic hotel setting. The role emphasizes a strong events knowledge, prospecting to create new opportunities, and coordinating client functions to ensure satisfaction while maintaining profitability.

Ideal candidates have 4+ years in hospitality or related fields, proficiency with Windows and standard office software, and the ability to manage multiple tasks in

Qualifications

• 4+ years in hotel or related field experience or advanced degree with related experience
• Proficiency in Windows, company-approved spreadsheets and word processing
• Delphi knowledge is a plus
• Willingness to work long hours and flexible schedules

Responsibilities

• Solicit new catering accounts and maintain relationships with existing accounts
• Coordinate client functions to ensure satisfaction and profitability
• Understand event planning, room setups, and service flow for meetings and functions
• Provide timely reporting and respond to client inquiries
• Maintain pricing integrity and propose upscale menus for clients
• Collaborate with F&B managers to ensure smooth operations during events

Skills

Communication

Multitasking

Customer service

Education

Bachelor's degree or equivalent in hospitality.. or related field

Tools

Windows

Spreadsheets

Word processing

Delphi

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Overview

The Catering Sales Manager is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals. They must have a strong knowledge of events and understand the importance of prospecting in creating new sales opportunities for the hotel. They are also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high quality products and service levels. They must be comfortable in problem solving with client relationships and event management.

Responsibilities

• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Prepare and submit required reports in a timely manner.
• Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
• Know meeting room setups and capabilities.
• Know sleeping room configurations and types.
• Respond to Express Meeting inquires immediately.
• Use the Partnership Agreement to meet client needs.
• Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
• Interact with outside planners, vendors for event setup.
• Maintain pricing integrity and propose upscale menus for clients.
• Manage existing accounts and follow up with client re-solicitation to capture future business.
• Work with other F&B managers and keep them informed of F&B issues as they arise.
• Manage the function diary and adjust space in order to ensure maximum potential revenue.
• Be visible on the floor and assist staff as needed during functions.
• Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)
• Use feedback from client evaluations to improve service and quality.

Qualifications

• At least 4 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 2 year of related experience.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Proficiency in Delphi preferred.
• Flexible and long hours sometimes required.
• Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Perform other duties as requested by management.