Meeting and Events Coordinator

Highgate; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Highgate Hotels is seeking a Sales/Catering Coordinator to support clerical, administrative and marketing tasks for Sales/Catering operations. The role involves assisting with daily office functions and preparing materials to ensure smooth service to clients.

You will coordinate BEOs for catering, handle guest inquiries with courtesy, and assist in daily Business Center operations. Strong computer skills and hospitality experience are required.

Qualifications

• High School diploma or equivalent required; hotel experience preferred.
• 3–5 years progressive experience in a hotel or related field preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Effective verbal and written communication with all employees and guests.

Responsibilities

• Answer telephone and email messages. Respond accordingly.
• Open and distribute mail.
• Maintain and stay abreast of latest computer programs/innovations (as applicable).
• Filing of all pertinent correspondence in a timely manner.
• Type all correspondence pertaining to department.
• Maintain adequate inventory of office supplies.
• Responsible for the smooth operation of the office.
• Type and distribute meeting minutes.
• Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only).
• Assist with daily operations of the Business Center as needed.
• Assist in copying/faxing/mailing.
• Greet guests/clients/employees when necessary.
• Attend meetings/training as required by management.
• Maintain regular attendance in compliance with Highgate Hotel Standards.

Skills

Communication

Multitasking

Customer service

Attention to detail

Education

High School diploma or equivalent

College coursework in related field

Tools

Computer skills

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Overview

The Sales/Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales/Catering. He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Responsibilities

• Answer telephone and email messages. Respond accordingly.


• Open and distribute mail.


• Maintain and stay abreast of the latest computer programs/innovations (as applicable).


• Filing of all pertinent correspondence in a timely manner.


• Type all correspondence pertaining to department.


• Maintain adequate inventory of office supplies.


• Responsible for the smooth operation of the office.


• Type and distribute meeting minutes.


• Maintain trace file as needed.


• Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only)


• Assist with daily operations of the Business Center as needed.


• Assist in copying/faxing/mailing.


• Greet guests/clients/employees when necessary.


• Attend meetings/training as required by management.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.


• At least 3 to 5 years of progressive experience in a hotel or related field preferred.


• College course work in related field helpful.


• Computer knowledge/skills required.


• Flexible and long hours sometimes required.


• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times.


• Must be able to effectively communicate both verbally and written, with all level of employees andguests in an attentive, friendly, courteous and service oriented manner.


• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.


• Must be able to multitask and prioritize departmental functions to meet deadlines.


• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.


• Attend all hotel required meetings and trainings.


• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.


• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.


• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.


• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.


• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.


• Must be able to cross-train in other hotel related areas.


• Must be able to maintain confidentiality of information.


• Must be able to show initiative, including anticipating guest or operational needs.


• Perform other duties as requested by management.