Catering Sales Coordinator – Commission & Bonuses

MacGregor Downs Country Club; Cary (NC); On-site; USD 24,796 - 27,552; Full time

Job summary

MacGregor Downs Country Club is seeking a Catering Sales Coordinator to support our catering operations within the Food & Beverage team. You will assist the Director of Catering Sales and stand in during their absence, bringing ownership and integrity to elevate service for members and guests.

The ideal candidate has at least two years of catering operations experience, strong hotel or club guest service, excellent written and spoken communication, and sharp organizational skills.

Qualifications

• At least two years of catering operations experience.
• Customer service experience in a hotel or country club.
• Excellent communication skills, both oral and written.
• Exceptional organization skills and attention to detail.
• Hospitality career focus is a plus, must be driven, self-motivated and dedicated.
• Demonstrate enthusiasm and commitment to Member/Guests satisfaction.
• Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
• Duties may be changed, expanded, reduced, or deleted to meet business needs.
• Must be able to stand for long periods (8-12 hrs.) and lift up to 50lbs.
• Available to work ~30 hours per week including nights, weekends, and holidays.

Responsibilities

• Understand all catering menu items offered and answer questions about preparation, ingredients, portions and sides.
• Understand the layout of rooms and the sales for the catering facilities.
• Work with the Director of Catering Sales to organize and execute daily operations.
• Conduct phone calls with catering clients and follow up as needed.
• Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
• Maintain daily, well-documented sales information for superior account service and increased revenues.
• Promptly follows up on all customer calls and requests.
• Collaborate with Banquet Manager, Banquet Captains, Accounting, etc.

Job description

MacGregor Downs Country Club is seeking a Catering Sales Coordinator to support our catering operations within the Food & Beverage team. You will assist the Director of Catering Sales and stand in during their absence, bringing ownership and integrity to elevate service for members and guests.

The ideal candidate has at least two years of catering operations experience, strong hotel or club guest service, excellent written and spoken communication, and sharp organizational skills.