Catering Sales Coordinator

Macgregor-Downs-Country-Club; Cary (NC); On-site; USD 24,796 - 27,552; Full time

Job summary

MacGregor Downs Country Club in Cary, NC is seeking a Catering Sales Coordinator to support the Director of Catering Sales and to cover duties during their absence. The role focuses on delivering high‑level service to members and guests in a dynamic F&B environment.

You will manage inquiries, understand menu options, coordinate daily operations, and collaborate with Banquet staff to ensure flawless events. The position requires reliability, strong communication, and willingness to work evenings,

Qualifications

• At least two years of catering operations experience.
• Customer service experience in a hotel or country club.
• Professional communication, both oral and written.
• Strong organization and attention to detail.
• Hospitality-focused, driven and self-motivated.
• Demonstrated enthusiasm for member/guest satisfaction.
• Computer literacy with Microsoft Excel; familiarity with POS or catering software.
• Willingness to adapt duties as business needs change.
• Able to stand 8–12 hours, lift up to 50 lbs, and work varying shifts.

Responsibilities

• Understand catering menu items and answer questions about preparation methods, ingredients, portions and sides.
• Understand room layouts and the sales for catering facilities.
• Assist the Director of Catering Sales to organize and execute daily operations.
• Conduct phone calls with catering clients and represent the Club; follow up.
• Investigate and resolve catering complaints about quality or service.
• Maintain daily, well-documented sales information for superior account service and increased revenues.
• Follow up promptly on all customer calls and requests.
• Collaborate with Banquet Manager, Banquet Captains, Accounting, and others.

Skills

Catering operations experience

Customer service experience

Excellent communication skills

Organization skills

Hospitality focus

Enthusiasm for member/guest satsfation

Computer literacy

Tools

Microsoft Excel

POS systems

Job description

MacGregor Downs Country Club is searching for a Catering Sales Coordinator, as we continue our growth as one of the industry’s leading owner-operators of premier Country Clubs. Our need is for creative, high-energy professionals to serve our members and guest in the very unique role as Catering Sales Coordinator.

The Catering Sales Coordinator will work within the Catering operations of the Food & Beverage department. S/he will assist our Director of Catering Sales and will be in charge during their absence. We are looking for someone professional who shows ownership in the future role. Also who works with integrity and has the inspiration to bring the Catering operations to the next level in conjunction with our Director of Catering Sales.

Skills/Qualifications:

• At least two years of catering operations experience.
• Customer service experience in a hotel or country club.
• Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
• Exception organization skills and attention to detail.
• Hospitality career focus is a plus, must be driven, self-motivated and dedicated.
• Demonstrate enthusiasm and commitment to Member/Guests satisfaction.
• Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
• The position is not limited to those duties listed. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the club.
• Must be able to stand for long periods of time (8-12 hrs.) Some bending, twisting, squatting, and lifting (up to 50lbs) will be required.
• Must be available to work an average of 30 hours per week (varies greatly by season: peak season may cause a need for increased time, off-season may require less time) including nights, weekends, and Holidays.

Key Duties/Responsibilities:

• Understand all catering menu items offered and accurately answer questions about menu items in regard to the preparation method, ingredients, portion size, and side items.
• Understands the layout of rooms and the sales for the catering facilities.
• Work in conjunction with the Director of Catering Sales to organize and execute the daily operation.
• Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls.
• Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
• Maintains daily, well-documented sales information, resulting in superior account service and increased revenues.
• Promptly follows up on all customer calls and requests in an efficient and expedient manner.
• Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.

Communication:

• Communicates openly and honestly with all others in the organization.
• Communicates respectfully at all times.
• Does not expose customers to internal disagreements.
• Resolves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed.
• Communicate needs promptly and efficiently.
• Participates actively in the department team and all staff meetings.
• Stays informed by reading all communications from the F&B Director and Director of Catering Sales.

Personal Effectiveness:

• Reports for scheduled shifts, on-time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes initiative to identify report and resolve problems before they escalated.
• Operates with a sense of teamwork; incorporates into the daily job.
• Provides a positive model for co-workers, serves as a role model, and leads by example.
• Maintain a professional appearance at all times.

Job Type: Full-time.

Pay: From $18.00 per hour to $20.00 per hour plus Commission and Bonuses.