Catering Manager - SAVOR Alamodome

ASM Global Group; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Catering Manager at a premier venue where you will oversee the planning and management of events. This role is essential in ensuring exceptional food and beverage services while interacting with clients and staff. You will lead a dedicated team, manage operational aspects, and maintain high standards of customer service. If you have a passion for event management and a commitment to excellence, this is the perfect opportunity to make a significant impact in a vibrant environment. Bring your creativity and organizational skills to a role that promises growth and fulfillment in the hospitality industry.

Qualifications

• 2+ years of management experience in a concessions facility.
• Serve-safe certified within 90 days of employment.

Responsibilities

• Plan and manage operational aspects of Banquets.
• Ensure customer satisfaction and adherence to service standards.

Skills

Advanced oral and written communication skills

Customer service orientation

Organizational skills

Ability to meet budgetary goals

Creativity in marketing presentations

Education

High school diploma or GED equivalent

Job description

Catering Manager - SAVOR Alamodome

CATERING MANAGER

POSITION: Catering Manager
DEPARTMENT: Premium Services
REPORTS TO: Director of Food & Beverage
FLSA STATUS: Full-time Salaried, Exempt

SUMMARY

As a Catering Manager at The SAVOR Alamodome, you will provide professional Food & Beverage services and support in the planning, organization, and management of events within the facility, while interacting with clients, staff, and related personnel to ensure all event needs are fulfilled.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with Management Team to plan and manage all operational aspects of Banquets.
• Responsible for attractive visual display of all products.
• Ensure the accuracy of inventories for beverage, china, glass, silver, linen, etc.
• Coordinate with kitchen and stewarding on the timing and production of functions.
• Manage and oversee the suites in the Alamodome when needed for events.
• Ensure customer service, customer satisfaction, and all money-handling procedures meet or exceed ASM Global/SAVOR Alamodome standards.
• Recommend and maintain service standards and procedures.
• Understand acceptable Catering labor budgets.
• Forecast and control labor costs as directed by the F&B Directors.
• Oversee scheduling and supervision for Catering staff while adhering to labor contract.
• Assist team with all aspects of hiring and onboarding including interviewing, orientation, and training.
• Direct, develop, and coach departmental personnel to work to full potential while carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Implement corrective action procedures with employees whose performance or conduct does not meet required levels in conjunction with Human Resources.
• Inspect locations and observe workers and guests to ensure compliance with occupational, health, and safety standards and local liquor regulations.
• Other duties as assigned.

Supervisory Responsibilities

Directly supervises multiple team members in the Food & Beverage department. Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding, disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

EDUCATION AND/OR EXPERIENCE

• Requires at least 2 years of management experience in a concession's facility servicing concessions for large events.
• Prior experience with ordering & receiving and inventory control required.
• Prior experience working with P&L accounts preferred.
• Must have a high school diploma or GED equivalent.
• Must be eligible to work in the United States.
• Serve-safe certified within 90 days of employment.
• TABC commission alcohol beverage permit required to be obtained within 30 days.

SKILLS AND ABILITIES

• Must be able to read, write and understand English.
• Ability to meet the physical demands of this job.
• Advanced oral and written communication skills.
• Strong orientation to customer service and ability to work with other staff members in the facility.
• Results oriented individual with the ability to meet required budgetary goals.
• Excellent organizational, planning, communication, and inter-personal skills.
• Ability to undertake and complete multiple tasks.
• Ability to be creative with marketing presentations and maintain a quality product.
• Attention to detail and service oriented.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision for quality control of food services. Must be able to withstand loud noise in the environment.