Catering Manager - Conrad Orlando

Hilton. For The Stay; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Medical Insurance

PTO

Travel discount

Job summary

Conrad Orlando, part of Hilton's luxury portfolio, seeks a dynamic Catering Manager to drive local social catering and events, with emphasis on weddings and galas. The role focuses on new business development, client retention, and creative menu design to maximize revenue and experience.

Ideal candidates have hotel/hospitality experience and familiarity with Delphi.fdc; CMP/CPCE background is a plus. This full-time role requires strong leadership and client-facing skills.

Qualifications

• Minimum one year hospitality management experience required.
• Experience with weddings, galas and social events preferred.
• Knowledge of hotel property management systems (Delphi) and CMP/CPCE a plus.

Responsibilities

• Develop market segments, solicit new customers and close business via proposals and contracts.
• Creatively design menus and events to maximize revenue and guest experience.
• Maintain relationships with corporate and social accounts.
• Coordinate internal teams to ensure seamless pre-, during, and post-event service.
• Serve as primary client contact and guardian of the guest experience.

Skills

Hospitality management

Sales & negotiation

Event planning

Client relationship building

Budgeting

Education

Bachelor's degree in Business/Hospitality

Tools

Delphi.fdc PMS

Job description

Join us in creating a legacy within a brand you can stay inspired with a team that will become family. The newest Conrad Hotel in Hiltons luxury portfolio is seeking a dynamic Catering Manager!

Inspired by nature and fashioned for adventure C onrad Orlando sits on the 1100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites) 65000 square feet of meeting space (40000 indoor and 25000 outdoor) a tranquil spa two 18-hole golf courses and 6 food and beverage outlets. This includes 3 restaurants (rooftop southern Italian and poolside) a cocktail bar marketplace and in-room dining.

In this role you will focus on selling local social catering and servicing the events. The ideal candidate will have previous hotel/hospitality experience with weddings, galas and other social events. Delphi and Luxury experience is preferred.

What will I be doing?

As Catering Manager you will be responsible for the development of market segment(s) including solicitation of new customer relationships and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent high-level service throughout the pre-event event and post-event phases of events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience.

Specifically your essential functions will be to perform the following tasks to the highest standards:

• To organize plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone email written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems products systems and processes.
• Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

What are we looking for?

Minimum Years of Experience: one (1) year Hospitality related experience at manager level.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems (Delphi.fdc) Relevant degree in business development or other relevant business field from an academic institution (CMP CPCE)

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits

Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.