Catering & Events Coordinator

Fontainbleau; Idaho; On-site; Full time

Job summary

An established industry player in the hospitality sector is seeking a Catering and Events Coordinator to enhance the guest experience through exceptional service and meticulous planning. This role involves supporting the Catering and Events department in delivering outstanding catering, wedding, and event experiences. The ideal candidate will thrive in a fast-paced environment, showcasing strong organizational and communication skills while collaborating with various teams and vendors. If you are passionate about creating memorable events and have a keen eye for detail, this opportunity is perfect for you to make a significant impact in a vibrant and dynamic setting.

Qualifications

• Bachelor’s degree in Hospitality or Business is required.
• 1+ years of hotel experience in catering and events is preferred.

Responsibilities

• Assist in daily operations and maintain filing systems for the department.
• Provide excellent service levels for maximum guest satisfaction.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Ability to work under pressure

Teamwork

Education

Bachelor’s Degree in Hospitality or Business

Tools

Amadeus

Delphi

Microsoft Office Suite

Job description

POSITION OVERVIEW

The Catering and Events Coordinator will contribute to the successful creation and delivery of world-class catering, wedding, social and event experiences at Fontainebleau Las Vegas by supporting the Catering and Events department in all aspects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Participate in daily departmental operations including reporting, training, distribution, change log, daily BEO meeting, daily events, etc.
• Develop and maintain all filing systems for department operations. Create and maintain a work environment which promotes teamwork, performance, feedback, recognition, mutual respect, and Member satisfaction.
• Answer telephones and direct calls to appropriate departments. Retrieve and distribute departmental mail.
• Filter and input inquiries into Amadeus and assign accordingly.
• Assist team in providing service levels resulting in maximum profitability and the highest guest satisfaction.
• Assist team in preparing for site visits, pre-planning meetings, in-house events, special events, pre-cons and post cons.
• Assist team in generating catering, wedding, social catering and event prospectus, contracts, and event orders and all production requirements.
• Assist team in preparation for group arrivals to include but not limited to transfers, amenities, affiliates, VIPs, group resume, room inspections, restaurant and spa reservations, banquet event orders, etc.
• Maintain an open perspective, provide ideas to better the department and be able to adapt to a changing environment.
• Follow Fontainebleau Las Vegas Policies, Procedures and SOPs.
• Continually audit office management and administration systems to implement improvements where necessary and keep office supplies stocked.
• Support Wedding and Event Managers in creating and developing wedding packages.
• Collaborate with vendors for décor, entertainment, floral, photography, graphics, etc.
• Consult and confer with clients on wedding inquiries, including ceremony and reception venue details and overall execution.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s Degree in Hospitality, Business, or a related field; or equivalent combination of education and experience, preferably in a large, luxury resort setting.
• Minimum of one (1) year of hotel experience in catering and events.
• Experience in luxury guest experience training.
• Delphi and Amadeus Diagramming experience required.
• Knowledge of meeting room capacities, banquet set-up, audio-visual, and any other pertinent details as they relate to function and room set-up preferred.
• Provide the ultimate experience for all clients while providing the highest level in standards of service without sacrificing quality.
• Ability to work under pressure and manage stressful situations during busy periods.
• Proven ability to manage and prioritize multiple projects simultaneously in a fast-paced environment.
• Proficient in Microsoft application tools, including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.
• Pleasant disposition and professional appearance.
• Excellent communication and customer service skills.
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$23 per hour - $26 per hour