Catering Delivery Driver

Talentify; Needham (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

Roche Bros. in Needham, MA is seeking a customer-focused catering delivery associate to ensure quality service and drive sales. You will manage transactions, coordinate with the catering clerk, and uphold a strong service standard across deliveries.

Responsibilities include maintaining daily order accuracy, conveying the company image, and staying compliant with safety, grooming, and English-language requirements. This role emphasizes teamwork and reliable, timely execution.

Qualifications

• Must be 21 years of age.
• Must have a valid Massachusetts driver's license.
• Driving record will be reviewed annually.
• Subject to substance testing.
• Background check.
• A CORI check may be required in some locations.
• Must be well groomed and customer oriented.
• Must demonstrate the capability to interact with customers.
• Possess the ability to handle multiple orders and deliveries daily.
• Must read and write English adequately.
• Ability to speak, understand and follow English instructions.

Responsibilities

• Handle each customer sales transaction in a courteous, friendly manner.
• Commit to the “Golden Rule” and work with other associates to build a strong catering team.
• Achieve the highest associate morale in the industry by working in a style that is respectful, supportive and totally team oriented.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers.
• Coordinate orders with catering sales clerk.
• Stay in contact with the catering sales clerk in case of delivery problems or delivery times.
• Work efficiently ensuring timely deliveries.
• Control proper storage and shipping of orders to limit shrink and damaged goods.
• Ensure proper customer service at time of delivery.
• Practice proper on-location customer service and communication.
• Notify management of customer complaints, security problems and product problems.
• Follow the Cleaner’s Creed to keep the delivery van neat and organized.
• Coordinate equipment cleaning and storing.
• Keep maintenance records of gas and service.
• Follow proper hand washing, food storage and handling procedures.
• Maintain a neat personal appearance with proper uniform and dress code.
• Be safety conscious and fix unsafe conditions; follow traffic rules.
• Exercise proper safety when lifting or moving product or using equipment.
• Operate and clean department equipment and tools.

Skills

21 years age

Massachusetts driver license

Driving record review

Substance testing

Background check

CORI check

Well groomed

Customer oriented

Interpersonal with customers

English literacy

English instruction compliance

Job description

Overview

To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.

Minimum Qualifications

• 1. Must be 21 years of age;
• 2. Must have a valid Massachusetts drivers license.
• 3. Driving record will be reviewed annually
• 4. Will be subject to substance testing.
• 5. Background check
• 6. In some locations a CORI check will be required
• 7. Must be well groomed and customer orientated.
• 8. Must demonstrate the capability to interact with customers.
• 9. Posses the ability to handle multiple orders and deliveries on a daily basis within a structured time frame.
• 10. Must be able to read and write English adequately.
• 11. Ability to speak, understand and follow English instructions.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• 1. Handle each customer sales transaction in a courteous, friendly manner. Each customer will be extended a sincere, pleasant greeting and thanked when the transaction is completed. Always using proper customer service at time of delivery.
• 2. Commit to the “Golden Rule” and work with other associates to build a strong catering team.
• 3. Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• 4. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• 5. Coordinate orders with catering sales clerk.
• 6. Stay in constant contact with the catering sales clerk in case of problems with deliveries or delivery times.
• 7. Work efficiently and at an acceptable pace ensuring timely deliveries.
• 8. Effectively control proper storage and shipping of orders limiting shrink and damaged goods.
• 9. Ensure proper customer service at time of delivery.
• 10. Practice proper “on location” customer service and communication.
• 11. Responsible for notifying management of customer complaints, security problems and product problems.
• 12. Practice the “Cleaner’s Creed” to help keep the delivery van neat, clean and organized
• 13. Coordinate equipment cleaning and storing.
• 14. Keep maintenance record of gas and service.
• 15. Follow proper hand washing, food storage and handling procedures.
• 16. Maintain a neat personal appearance including proper uniform and dress code.
• 17. Must be well-groomed.
• 18. Be safety conscious and correct any unsafe conditions you observe; follow the rules of the road.
• 19. Exercise proper safety practices when lifting or moving product or using equipment.
• 20. Be sure to operate and clean department equipment and tools.

Secondary Job Functions:

• 1. Present favorable impression in dress, personal hygiene, and business attitude. Have a professional image at all times.
• 2. Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• 3. Successful completion of the passbook training within 60 days of entering the department.
• 4. Other duties as assigned by management.

Physical Demands: (per work day)

Never (N) 0%Occasionally (O) 1-33%Frequently (F) 34-66%Continuously (C) 67-100%

1. Standing: F surface type: tile/concrete

2. Walking: F surface type: tile/concrete

3. Sitting: F

4. Carrying: O up to 50 lbs.

5. Pushing: F up to 300 lbs.

6. Lifting: O up to 50 lbs.

7. Pulling: F up to 300 lbs.

8. Climbing: O height: 12 ft

9. Bending F

10. Balancing: F

11. Stooping: O

12. Kneeling: O

13. Crouching: O

14. Handling: C

15. Fingering: C

16. Feeling: C

17. Crawling: N

18. Reaching: C level: waist/overhead

19. Talking: C

20. Seeing: C

21. Hearing: C

22. Smelling: F

Repetitive Action:

Continuous movement of entire body.

Job Location: (place where work is performed)

Retail grocery location

Working Conditions: environment involved is

X inside x outside x cold x heat wet/humidity

Safety Risk Factors:

Never (N) 0%Occasionally (O) 1-33%Frequently (F) 34-66%Continuously (C) 67-100%

1. O loud noise

2. C twisting of back and neck

3. O slippery floor surface

4. O cluttered floor surface

5. N hazardous equipment (mechanical moving parts)

6. O contact with sharp objects

7. O contact with skin irritant

8. N toxic exposure (see material safety data sheet)

9. O nuisance dust, fumes, sprays

10. O hazardous cleaning solutions

Schedules:

X varied x day x evenings x weekends x holidays

Machines, tools, equipment, etc.:

Catering delivery van , cell phone, gps

Hiring Range:

In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $17.30 - $22.50 per hour.