Catering Delivery Driver

Talentify; Bridgewater (MA); On-site; USD 24,000 - 31,000; Full time

Job summary

Talentify is seeking staff to operate the catering department within a retail grocery setting in Massachusetts. The role focuses on delivering high-quality customer service, coordinating orders with the catering sales clerk, and ensuring timely deliveries and proper handling of goods.

Applicants must be 21+, possess a valid MA driver’s license, pass background and CORI checks where applicable, and read/write English proficiently.

Qualifications

• Must be 21 years of age (minimum)
• Massachusetts driver’s license required
• Driving record reviewed annually
• Subject to substance testing
• Background check
• CORI check in some locations
• Well groomed and customer oriented
• Capable of interacting with customers
• Ability to handle multiple orders and deliveries daily within a structured time frame
• Read and write English adequately
• Speak, understand and follow English instructions

Responsibilities

• Handle each customer sales transaction in a courteous, friendly manner with a sincere greeting
• Coordinate orders with catering sales clerk
• Maintain timely deliveries and communicate delivery times to catering sales clerk
• Ensure proper storage and shipping of orders to limit shrink and damage
• Provide on-location customer service and communication
• Notify management of customer complaints or product problems
• Keep delivery van neat, clean and organized
• Coordinate equipment cleaning and storage
• Maintain gas/service records
• Follow proper hand washing, food storage and handling procedures
• Maintain neat personal appearance and proper uniform

Skills

Customer interaction

English literacy

Multi-tasking

Safety awareness

Job description

Overview

To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.

Minimum Qualifications

• 1. Must be 21 years of age;
• 2. Must have a valid Massachusetts drivers license.
• 3. Driving record will be reviewed annually
• 4. Will be subject to substance testing.
• 5. Background check
• 6. In some locations a CORI check will be required
• 7. Must be well groomed and customer orientated.
• 8. Must demonstrate the capability to interact with customers.
• 9. Posses the ability to handle multiple orders and deliveries on a daily basis within a structured time frame.
• 10. Must be able to read and write English adequately.
• 11. Ability to speak, understand and follow English instructions.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• 1. Handle each customer sales transaction in a courteous, friendly manner. Each customer will be extended a sincere, pleasant greeting and thanked when the transaction is completed. Always using proper customer service at time of delivery.
• 2. Commit to the “Golden Rule” and work with other associates to build a strong catering team.
• 3. Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• 4. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• 5. Coordinate orders with catering sales clerk.
• 6. Stay in constant contact with the catering sales clerk in case of problems with deliveries or delivery times.
• 7. Work efficiently and at an acceptable pace ensuring timely deliveries.
• 8. Effectively control proper storage and shipping of orders limiting shrink and damaged goods.
• 9. Ensure proper customer service at time of delivery.
• 10. Practice proper “on location” customer service and communication.
• 11. Responsible for notifying management of customer complaints, security problems and product problems.
• 12. Practice the “Cleaner’s Creed” to help keep the delivery van neat, clean and organized
• 13. Coordinate equipment cleaning and storing.
• 14. Keep maintenance record of gas and service.
• 15. Follow proper hand washing, food storage and handling procedures.
• 16. Maintain a neat personal appearance including proper uniform and dress code.
• 17. Must be well-groomed.
• 18. Be safety conscious and correct any unsafe conditions you observe; follow the rules of the road.
• 19. Exercise proper safety practices when lifting or moving product or using equipment.
• 20. Be sure to operate and clean department equipment and tools.

Secondary Job Functions:

• 1. Present favorable impression in dress, personal hygiene, and business attitude. Have a professional image at all times.
• 2. Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• 3. Successful completion of the passbook training within 60 days of entering the department.
• 4. Other duties as assigned by management.

Physical Demands: (per work day)

Never (N) 0%Occasionally (O) 1-33%Frequently (F) 34-66%Continuously (C) 67-100%

1. Standing: F surface type: tile/concrete

2. Walking: F surface type: tile/concrete

3. Sitting: F

4. Carrying: O up to 50 lbs.

5. Pushing: F up to 300 lbs.

6. Lifting: O up to 50 lbs.

7. Pulling: F up to 300 lbs.

8. Climbing: O height: 12 ft

9. Bending F

10. Balancing: F

11. Stooping: O

12. Kneeling: O

13. Crouching: O

14. Handling: C

15. Fingering: C

16. Feeling: C

17. Crawling: N

18. Reaching: C level: waist/overhead

19. Talking: C

20. Seeing: C

21. Hearing: C

22. Smelling: F

Repetitive Action:

Continuous movement of entire body.

Job Location: (place where work is performed)

Retail grocery location

Working Conditions: environment involved is

X inside x outside x cold x heat wet/humidity

Safety Risk Factors:

Never (N) 0%Occasionally (O) 1-33%Frequently (F) 34-66%Continuously (C) 67-100%

1. O loud noise

2. C twisting of back and neck

3. O slippery floor surface

4. O cluttered floor surface

5. N hazardous equipment (mechanical moving parts)

6. O contact with sharp objects

7. O contact with skin irritant

8. N toxic exposure (see material safety data sheet)

9. O nuisance dust, fumes, sprays

10. O hazardous cleaning solutions

Schedules:

X varied x day x evenings x weekends x holidays

Machines, tools, equipment, etc.:

Catering delivery van , cell phone, gps

Hiring Range:

In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $17.30 - $22.50 per hour.