Catering Delivery Driver

Roche Bros.; Mashpee (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the grocery sector is seeking a dedicated catering department associate. This role is pivotal in ensuring customer satisfaction by delivering high-quality service and achieving sales goals. You will be responsible for handling customer transactions, coordinating orders, and maintaining a positive image of the company. The ideal candidate will be well-groomed, customer-oriented, and capable of managing multiple tasks efficiently. Join a dynamic team where your contributions will directly impact customer experiences and operational success in a fast-paced environment.

Qualifications

• Must be at least 21 years old and possess a valid Massachusetts driver's license.
• Ability to read, write and follow English instructions is essential.

Responsibilities

• Provide exceptional customer service during sales transactions.
• Coordinate orders and ensure timely deliveries while maintaining quality.

Skills

Customer Service

Time Management

Communication

Problem Solving

Attention to Detail

Education

High School Diploma

Tools

Catering Delivery Van

Cell Phone

GPS

Job description

Overview

To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.

Pay for this position starts at $16.60 - $23.81 / hour.

Minimum Qualifications

1. Must be 21 years of age;
2. Must have a valid Massachusetts driver's license;
3. Driving record will be reviewed annually;
4. Will be subject to substance testing;
5. Background check;
6. In some locations a CORI check will be required;
7. Must be well-groomed and customer-oriented;
8. Must demonstrate the capability to interact with customers;
9. Possess the ability to handle multiple orders and deliveries on a daily basis within a structured time frame;
10. Must be able to read and write English adequately;
11. Ability to speak, understand and follow English instructions.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

1. Handle each customer sales transaction in a courteous, friendly manner. Each customer will be extended a sincere, pleasant greeting and thanked when the transaction is completed. Always using proper customer service at time of delivery.
2. Commit to the “Golden Rule” and work with other associates to build a strong catering team.
3. Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
4. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
5. Coordinate orders with catering sales clerk.
6. Stay in constant contact with the catering sales clerk in case of problems with deliveries or delivery times.
7. Work efficiently and at an acceptable pace ensuring timely deliveries.
8. Effectively control proper storage and shipping of orders limiting shrink and damaged goods.
9. Ensure proper customer service at time of delivery.
10. Practice proper “on location” customer service and communication.
11. Responsible for notifying management of customer complaints, security problems and product problems.
12. Practice the “Cleaner’s Creed” to help keep the delivery van neat, clean and organized.
13. Coordinate equipment cleaning and storing.
14. Keep maintenance record of gas and service.
15. Follow proper hand washing, food storage and handling procedures.
16. Maintain a neat personal appearance including proper uniform and dress code.
17. Be safety conscious and correct any unsafe conditions you observe; follow the rules of the road.
18. Exercise proper safety practices when lifting or moving product or using equipment.
19. Be sure to operate and clean department equipment and tools.

Secondary Job Functions

1. Present favorable impression in dress, personal hygiene, and business attitude. Have a professional image at all times.
2. Notify management of associate theft, customer shoplifting, unauthorized markdowns or property defacement.
3. Successful completion of the passbook training within 60 days of entering the department.
4. Other duties as assigned by management.

Physical Demands

Job Standards:

Operate the catering department including the various sales and service functions at the catering desk according to company and department standards; ensuring that the shift contributes to the financial best interests of the store. Demonstrate attention to detail and ability to handle multiple tasks.

Physical Demands: (per work day)

1. Standing: Frequently (F) on tile/concrete surface;
2. Walking: Frequently (F) on tile/concrete surface;
3. Sitting: Frequently (F);
4. Carrying: Occasionally (O) up to 50 lbs;
5. Pushing: Frequently (F) up to 300 lbs;
6. Lifting: Occasionally (O) up to 50 lbs;
7. Pulling: Frequently (F) up to 300 lbs;
8. Climbing: Occasionally (O) up to 12 ft;
9. Bending: Frequently (F);
10. Balancing: Frequently (F);
11. Stooping: Occasionally (O);
12. Kneeling: Occasionally (O);
13. Crouching: Occasionally (O);
14. Handling: Continuously (C);
15. Fingering: Continuously (C);
16. Feeling: Continuously (C);
17. Crawling: Never (N);
18. Reaching: Continuously (C) at waist/overhead level;
19. Talking: Continuously (C);
20. Seeing: Continuously (C);
21. Hearing: Continuously (C);
22. Smelling: Frequently (F).

Repetitive Action

Continuous movement of entire body.

Job Location

Retail grocery location

Working Conditions

Environment involved is:

1. Inside;
2. Outside;
3. Cold;
4. Heat;
5. Wet/Humidity.

Safety Risk Factors

1. Occasionally (O) loud noise;
2. Continuously (C) twisting of back and neck;
3. Occasionally (O) slippery floor surface;
4. Occasionally (O) cluttered floor surface;
5. Never (N) hazardous equipment (mechanical moving parts);
6. Occasionally (O) contact with sharp objects;
7. Occasionally (O) contact with skin irritant;
8. Never (N) toxic exposure (see material safety data sheet);
9. Occasionally (O) nuisance dust, fumes, sprays;
10. Occasionally (O) hazardous cleaning solutions.

Schedules

Varied schedules including days, evenings, weekends, and holidays.

Machines, Tools, Equipment, etc.

Catering delivery van, cell phone, GPS.