Catering Coordinator

Ontario Trillium Foundation; Prince Frederick (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Paid Time Off

401k with employee matching

Job summary

Chick-fil-A Prince Frederick is seeking an ambitious Catering Coordinator to lead catering sales and enhance customer experiences. This full-time position requires flexible availability to support community engagement and cater to special events.

Key responsibilities include taking catering orders, managing catering records, and delivering outstanding service. Enjoy competitive pay, health insurance, and personal development opportunities in a supportive environment.

Qualifications

• Proven experience in customer service and catering.
• Ability to lift up to 50lbs and navigate stairs/elevators.
• Successful completion of a personal development plan.

Responsibilities

• Oversee all aspects of catering sales and service.
• Communicate with customers and assist with their catering needs.
• Maintain cleanliness and organization of catering area.

Skills

Customer service

Sales skills

Time management

Communication

Job description

We are looking for an ambitious leader to join our team at Chick-fil-A Prince Frederick FSU. This “hands-on” restaurant leadership level opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation while providing opportunities for your professional growth and development.

As Catering Coordinator your role is to oversee all aspects of catering sales from taking orders, communicating with operations, helping to prepare and deliver, invoice, follow up with customers and collect payments. Responsibilities also include keeping catering records and building catering sales through community relationships and providing exceptional service.

This position will require full-time working open availability, Monday through Saturday, but will also require flexible availability, as needed, for special events, and community engagement.

During breaks from Catering tasks, this position will serve as additional support with FOH and BOH Leadership.

Responsibilities - Included but not limited to:

• Assists customer with catering questions and orders while in the restaurant and via phone.
• Takes catering orders from guests via phone and in the restaurant.
• Creates quotes for customers, as needed.
• Maintains online catering system.
• Prepares boxed meals, beverage gallons, etc. deliveries/pickups, as needed.
• Delivers catering orders, as needed with company vehicle.
• Able to navigate stairs and elevators and lift up to 50lbs.
• Creates a “REMARK”able catering experience for every guest, every time.
• Sends catering follow-up emails (or calls) for every catering order, seeking out opportunities to constantly improve our catering service.
• Maintains cleanliness and organization of catering area, equipment and supplies.
• Maintains and adheres to Catering Vehicle documentation and policies.
• Rectifies/pursues solutions for misunderstandings or mistakes with guests.
• Ensures the entire team consistently and accurately takes and executes catering orders.
• Audits and maintains accurate guest databases and ensures accurate information in the database is up to date and accurate.
• Maintains clear records of all invoices and pursues timely payment. Works closely with the Operations Director to set goals, identify opportunities and develop strategies to improve performance.
• Monitors catering transactions and sales and works to achieve consistent growth of catering business.
• Provides regular Catering Performance Reports on transactions, sales, performance & order accuracy, collected sales, and catering business details to Operating Partner.
• Provides support in overall Operations.

Why Chick-fil-A? Benefits and opportunities

• Competitive Pay
• Closed Sundays
• Scholarship Opportunities
• Meal Allowance with every shift
• Personal Development Plan and Growth opportunities
• Work for Independent Operator whose invested in your success
• Health Insurance
• Paid Time Off
• 401k with employee matching