Catering Coordinator

Zaxby's; Georgia; On-site; USD 19,000 - 28,000; Part time

Job summary

Faulkner Smith Restaurant Group is seeking a part-time Catering Coordinator for Zaxby’s catering services in Georgia. You will execute catering orders from intake to delivery, assist with prep and labeling, and support in-store shifts while building relationships with local customers and organizations.

Responsibilities include delivering orders, coordinating with the kitchen, maintaining calendars, and following up with guests to secure repeat business.

Qualifications

• Customer service mindset and ability to engage guests
• Strong organization and attention to detail in managing catering orders
• Excellent communication with kitchen, drivers, and guests

Responsibilities

• Deliver catering orders to guests
• Load vehicle, keep food hot and secure, set up at guest location
• Coordinate with kitchen and shift manager to relay order details
• Maintain catering calendar and order tracker
• Assist with prep, packaging, and labeling of catering orders
• Follow up after delivery to confirm satisfaction and generate repeat business
• Grow catering sales by visiting local businesses and community groups
• Support base store shifts by handling cashier duties and maintaining store cleanliness

Skills

Customer service

Organized

Detail-oriented

People skills

Communication

Job description

Catering Coordinator

Top Priorities

• Execute Catering Orders – Accurately and On Time
• Grow Catering Sales in the Community
• Support ‘Base’ Shifts in the Store

Execute Catering Orders – Accurately and On Time

Deliver catering orders to guests

• Load vehicle to keep food hot and secure; set up at guest location when requested
• Valid driver’s license, clean driving record, and current auto insurance required
• Follow all cash handling and payment procedures for catering

Own every catering order from intake to delivery

• Confirm order details – items, quantities, time, location, contact, payment
• Communicate order details and timing to the kitchen and shift manager
• Maintain the catering calendar and order tracker so nothing is missed

Assist with prep, packaging, and labeling of catering orders

• Verify every order is complete – food, sauces, utensils, plates, drinks, ice
• Hot & Fresh food, Packed Correctly, and delivered ACCURATELY

Follow up after delivery to confirm satisfaction and capture repeat business

Grow Catering Sales in the Community

Visit local businesses, medical offices, schools, churches, offices, and event organizers to promote catering

• Distribute catering menus and promotional materials
• Maintain a contact list of prospects and existing catering customers
• Follow up on leads, quotes, and past orders
• Represent the Zaxby’s brand professionally in appearance, attitude, and communication

Support ‘Base’ Shifts in the Store

• Work the front counter as cashier when no catering orders are scheduled
• Recognize existing guests as prospects for catering – start the conversation and share the catering menu
• Assist with prep, stocking, and store cleanliness as directed by the shift manager
• Reposition as needed – Aces in Places during Peak Times
• Working with Purpose and a Sense of Urgency
• Serving the Team to Ultimately Serve the Guest

MODELING ZAXBY’S MISSION STATEMENT and FSRG CORE VALUES

• Consistently Create ENCORE Experiences that Enrich Lives One Person at a Time – at the counter and at every delivery
• TRUST – Uphold every promise – right order, right time, right place, every time
• EXCELLENCE – Process Obsessed – Hot & Fresh food, packed correctly, delivered ACCURATELY
• ACCOUNTABILITY – Own each order from intake to delivery; communicate early when something changes
• CONTINUOUS SELF IMPROVEMENT – Learn every position needed to execute catering; seek and act on feedback
• HEART FOR SERVICE – Serve guests, the team, and the community with care – in the store and on every visit
• BELIEF IN OTHERS – Support and encourage teammates; help train others to execute catering
• FUN – Bring energy and a friendly face to the counter, the kitchen, and the community

Schedule & Hours

• Part-time position – approximately 25 hours per week
• ~15 hours per week in-store working positions (cashier, prep, support)
• ~10 hours per week in the field – delivering catering orders and developing new business
• Field hours flex around catering demand; in-store hours may increase when catering is slow
• Weekend availability required

Position Requirements

• Valid driver’s license, clean driving record, and current auto insurance
• Organized, dependable, and detail-oriented
• Friendly, outgoing, and confident with guests and community contacts
• Neat, professional appearance
• Able to lift 30+ lbs and stand for the duration of a shift
• Reliable availability for the schedule described above
• Complete training on our digital catering platform with the Director of Catering
• Food service, hospitality, delivery, or sales experience a plus
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description

Adhere to duties and responsibilities described in signed proposal not listed on this document

Faulkner Smith Restaurant Group is a privately owned family business started in 1998 with the first Zaxby's franchise store in Winder, Georgia. Today we have nine Zaxby's franchise locations, plans to open three more locations by 2026, and over 490 employees. Our focus: developing people and building high-performing teams. We strive to be the employer and restaurant of choice with high expectations, great pay, quality of life, and a ‘NO EXCUSES’ attitude in each community we operate in and serve.