Catering Clerk

Hy-Vee, Inc.; Springfield (MO); On-site; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee is looking for a Catering Clerk to join our Market Grille team. You will coordinate and deliver catering orders, greet customers, and support event services to ensure a positive experience. The role emphasizes friendly service, accuracy in orders, safe food handling, and teamwork in a fast-paced retail environment.

Prior server experience is a plus; training is provided. You'll work with delivery vehicles, assist in other departments as needed, and report to store leadership to keep

Qualifications

• Provide prompt, friendly service to customers and teams.
• Communicate clearly with customers and colleagues, both verbally and in writing.
• Handle orders and payments accurately and efficiently.
• Maintain hygiene and safety standards during food handling and delivery.

Responsibilities

• Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and making every interaction a positive one
• Deliver catering orders to customers in a prompt and efficient manner, collecting proper payment and returning it to the store
• Collect all delivery items from the corresponding departments according to the invoice and deliver all items appropriately
• Handle food safely, including proper use of a temperature log and rotating perishable products with every delivery
• Practice proper sanitation procedures and keep work area clean and organized throughout shift
• Train new employees on coordinating and working an event
• Facilitate maintenance and upkeep of delivery vehicles
• Answer the phone promptly and provide friendly service for product orders
• Work with team to ensure customer satisfaction and a pleasant work environment
• Assist in other areas of the store as needed and take on special projects

Skills

Customer service

Communication

Time management

Teamwork

Education

High school diploma (preferred)

Job description

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Catering Clerk

Department: Market Grille

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

Our Catering Clerks are an essential part of making Hy-Vee events run smoothly and leaving customers with a great impression. In this role, you'll help coordinate and deliver catering orders, work alongside the Catering Manager, and ensure every customer interaction is friendly, efficient, and memorable.

If you enjoy staying on the move, take pride in doing things right, and love being part of a team that makes people's special moments happen, this could be a great fit for you.

What You'll Do

No two shifts are exactly the same, but here's what you can expect:

• Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and making every interaction a positive one
• Deliver catering orders to customers in a prompt and efficient manner, collecting proper payment and returning it to the store
• Collect all delivery items from the corresponding departments according to the invoice and deliver all items appropriately
• Handle food safely, including proper use of a temperature log, reviewing food status and appearance for freshness, and rotating all perishable product with every delivery and event
• Practice proper sanitation procedures and keep your work area clean and organized throughout your shift
• Handle and resolve customer issues with care and professionalism
• Train new employees on how to coordinate and work an event
• Facilitate the maintenance and upkeep of delivery vehicles
• Answer the telephone promptly and provide friendly, helpful service to customers who call, including taking product orders
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and work the expected number of hours

Your Skills

To be successful, you'll need to be able to:

• Solve practical problems and follow detailed, straightforward instructions with confidence
• Perform simple addition and subtraction, copy figures, and count and record accurately
• Communicate clearly and professionally with customers and team members, both verbally and in writing
• Work efficiently under time pressure to ensure orders are delivered on time

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Manager; Service Managers; Catering Department Manager; Assistant Catering Department Manager; Market Grille Department Manager; Assistant Market Grille Department Manager

Education And Experience

• High school diploma preferred but not required
• Server experience is a plus; we will provide the training you need to succeed

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This role keeps you on the move in a fast-paced catering and retail environment where timely delivery is a priority. You'll regularly enter and exit a delivery vehicle, navigate staircases and varying terrain, and work in areas with temperature extremes, noise, dampness, and vibrations. There is daily exposure to cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.