Catering and Events Manager - Embassy Suites by Hilton Portland Downtown

Hilton Worldwide, Inc.; Portland (OR); On-site; USD 59,000 - 65,000; Full time

Job summary

A leading global hospitality company is seeking a Catering and Events Manager responsible for negotiating business deals and enhancing event experiences. The role involves planning, client communication, and management to maintain high service standards. Candidates should have at least one year of hotel sales experience and a relevant degree, with a salary range of $59,000-$65,000 annually based on experience and location.

Benefits

Go Hilton travel discount program

Free meals during shifts

Career growth opportunities

Competitive health benefits

Qualifications

• Minimum 1 year of hotel sales experience at manager level.
• Knowledge of hotel property management systems.
• Demonstrates strong problem-solving and communication skills.

Responsibilities

• Responsible for negotiations, proposals, and contracts for events.
• Maintain relationships with corporate and social accounts.
• Ensure seamless turnover from sales to service and provide high-quality service.

Skills

Negotiation

Client Relationship Management

Event Coordination

Problem Solving

Communication

Education

Relevant degree in business development or other relevant business field

Tools

Delphi.fdc

Job description

Located in the heart of downtown Portland where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, the property offers free meals during shifts. We know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

As Catering and Events Manager you are responsible for the negotiation of business through proposals and contracts to close business.

What will I be doing?

As Catering and Events Manager you are responsible for the negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. As Catering and Events Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.

What are we looking for?

• Minimum Years of Experience: one (1) year Hotel Sales related experience at manager level.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems (Delphi.fdc)
• Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The annual salary range for this role is $59,000-$65,000and is based on applicable and specialized experience and location.

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