Catering

Cafe Metro; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Commission on catering orders

Weekday schedule

Job summary

Café Metro in Midtown Manhattan, NYC is seeking an experienced Catering & Guest Relations Coordinator to manage daily catering operations, deliver exceptional guest service, and expand our corporate catering program.

The role requires 3+ years in catering, strong guest-service skills, and comfort with POS systems and online ordering platforms. The position offers a full-time weekday schedule with a competitive hourly rate and recurring commission opportunities.

Qualifications

• 3+ years of catering experience required; 5+ years preferred.
• Must have strong catering operations knowledge and exceptional guest service skills.
• Proficient in spoken and written English.
• Comfortable with POS systems, email, and online ordering platforms.

Responsibilities

• Manage catering inquiries, quotes, orders, packaging, and fulfillment.
• Coordinate deliveries with in-house staff and third-party providers.
• Communicate with kitchen staff and management to ensure accurate, timely orders.
• Answer phones, respond to emails, and process takeout, delivery, and catering orders.
• Manage third-party ordering platforms and resolve guest concerns.
• Develop new corporate catering accounts, reactivate inactive clients, and maintain relationships that generate repeat business.
• Maintain organized guest records, catering schedules, and sales leads.

Skills

Catering operations

Guest relations

English proficiency

POS systems

Multitasking

Account development

Tools

POS systems

Online ordering platforms

Job description

Catering & Guest Relations Coordinator

Café Metro | Midtown Manhattan, NYC

Full-Time | Monday–Friday, 8 AM–4 PM
$22–$25/hour + 3% recurring catering commission opportunities

About the Role

Café Metro is seeking an experienced, organized, and personable Catering & Guest Relations Coordinator to manage daily catering operations, provide exceptional guest service, and help grow our corporate catering business.

Key Responsibilities

• Manage catering inquiries, quotes, orders, packaging, and fulfillment.
• Coordinate deliveries with in-house staff and third-party providers.
• Communicate with kitchen staff and management to ensure accurate, timely orders.
• Answer phones, respond to emails, and process takeout, delivery, and catering orders.
• Manage third-party ordering platforms and resolve guest concerns.
• Develop new corporate catering accounts, reactivate inactive clients, and maintain relationships that generate repeat business.
• Maintain organized guest records, catering schedules, and sales leads.

Qualifications

• 3+ years of catering experience required; 5+ years preferred.
• Strong catering operations knowledge and exceptional guest service skills.
• Proficient in spoken and written English.
• Comfortable with POS systems, email, and online ordering platforms.
• Organized, detail-oriented, dependable, and able to multitask.
• Proactive, adaptable, and eager to learn and grow.
• Corporate catering sales experience is a plus.

What We Offer

• $22–$25/hour, based on experience.
• Ongoing 3% commission on qualifying catering orders from personally acquired or reactivated accounts, including eligible repeat orders.
• Consistent weekday schedule and opportunities for professional growth.