Category Manager, Customer Success & Growth (Hybrid)

Moniepoint; Three Rivers Township (SD); Hybrid; USD 680 - 980; Full time

Benefits offered by this job

Health insurance

Annual bonus

Pension

Job summary

Moniepoint isPort Harcourt-based and seeks a Category Manager to own the customer relationship lifecycle for Moniebook clients post-onboarding. You will drive retention, expansion, and value realization through structured reviews, training, and proactive engagement with key stakeholders.

You will partner with Sales, Product, and Support to enable adoption, monitor health signals, and surface upsell opportunities while maintaining high CSAT and sustained revenue growth. Hybrid work setup.

Qualifications

• 3-5 years in customer-facing roles SaaS or retail tech preferred.
• Proven retention and CSAT achievement track record.
• Strong communication and empathy with stakeholders.

Responsibilities

• Own customer relationship lifecycle for Moniebook clients post-onboarding.
• Drive retention, expansion, and value realization through QBRs and reviews.
• Collaborate with Sales, Product, and Support to enable adoption.
• Monitor health signals, usage, and renewals; mitigate churn.

Skills

Customer relationships

Retention

Data analysis

Communication

Problem solving

Cross-functional collaboration

Account management

Education

Bachelor's degree in Business/Tech/Communication

Tools

CRM software

Data dashboards

Job description

Moniepoint isPort Harcourt-based and seeks a Category Manager to own the customer relationship lifecycle for Moniebook clients post-onboarding. You will drive retention, expansion, and value realization through structured reviews, training, and proactive engagement with key stakeholders.

You will partner with Sales, Product, and Support to enable adoption, monitor health signals, and surface upsell opportunities while maintaining high CSAT and sustained revenue growth. Hybrid work setup.