Category Account Associate

eBay; Georgia (VT); On-site; USD 58,000 - 73,000; Full time

Job summary

eBay is seeking a Promoted Listing Advisor to be part of their Global Customer Experience team. This role is pivotal in assisting B2C sellers to maximize their advertising growth through tailored solutions. Ideal candidates will have a consultative approach, strong communication skills, and must thrive in a fast-paced environment. Join eBay to help shape the future of ecommerce!

Benefits

401(k) eligibility

Various paid time off benefits

Qualifications

• Strong experience in customer service or client relationship management.
• Ability to manage multiple accounts effectively.
• Proven track record in a sales environment.

Responsibilities

• Manage a book of business and develop client relationships.
• Provide support and drive the adoption of eBay marketing products.
• Track and analyze account metrics to ensure goals are met.

Skills

Communication

Problem-solving

Negotiation

Education

Associate's Degree or equivalent work experience

Tools

Microsoft Office Suite

Salesforce

Job description

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At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The Promoted Listing Advisor role is part of our Global Customer Experience team (GCXand responsible for driving the adoption of eBay’s Promoted Listings and growth for B2C sellers, proactively enabling marketplace revenue growth. The The Advisor will manage a book of business, working closely with clients for one year, developing a well-rounded view of their business, and helping them grow through tailored solutions.

Key responsibilities will include creating support plans for each account, ensuring the achievement of their advertising growth goals on eBay.com, and serving as the primary point of contact for all Promoted Listings and growth queries. Over a 12-month period, the Account Manager will conduct regular adoption reviews, optimizing the success of each client’s account.

The ideal candidate will have a strong drive for results, an ability to work in a dynamic and fast-paced environment, and a proactive approach to driving business growth. This role requires a passion for helping clients grow, a consultative selling approach, and the ability to manage multiple accounts while maintaining high standards of service.

Core Responsibilities

• Manage a book of business, providing support and driving the adoption of CPC and other eBay marketing products for B2C sellers over the course of a year.
• Develop and nurture trusted advisor relationships with key clients, offering strategic insights into growing their business.
• Help clients via email, phone, and online meetings to ensure their advertising needs are met and their campaigns are successful.
• Track, forecast, and analyze account metrics to ensure client goals are being met and report on progress to internal and external stakeholders.
• Collaborate with internal teams to onboard new clients, integrate marketing solutions, and develop relationships with existing clients.
• Ensure exceptional client service by delivering timely, tailored solutions that meet each client’s needs and objectives.
• Monitor and optimize clients’ use of eBay’s products, making proactive recommendations for continued growth.
• Communicate key initiatives and progress to stakeholders and internal teams to ensure alignment and success.
• Keep abreast of industry trends and developments by participating in educational opportunities, reading professional publications, and maintaining a strong professional network.
  
  
  

Prerequisite Knowledge & Proficiencies

• Strong communication and presentation skills, with the ability to influence at all levels of the organization.
• Experience delivering customer-focused solutions based on the specific needs and goals of each account.
• Proven ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.
• Excellent negotiation, listening, and presentation skills.
• Strong problem-solving abilities, with a focus on driving results and improving processes.
• Ability to prioritize tasks effectively, meeting deadlines in a fast-paced environment.
• Strong technical skills, with experience using internal systems and software (e.g., Microsoft Office Suite, Salesforce, Agent Desktop, Unify, Hive).
  
  
  

Experience

• Strong experience in customer service, client relationship management, or a related field. A university degree with at least three years of relevant experience is preferred.
• At least one year of experience in a commercial or sales environment, preferably within a target-driven, fast-paced setting.
  
  
  

Educational Requirements

• Associates Degree or equivalent work experience.
  
  
  

The base pay range for this position is expected in the range below:

$58,700 - $72,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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