Catastrophe Property Inside Adjuster

Allstate; United States; Remote; USD 50,000 - 104,000; Full time

Job summary

Allstate is seeking a CAT Inside Property Adjuster to investigate, negotiate, and settle basic to moderately complex CAT property or liability claims. Review policies, assess damages, and authorize payments with emphasis on accuracy and customer service.

Work schedule is standard, with remote work after completing training. Occasional travel may be required. Licensure within 60 days and background checks apply. Excellent communication and analytical skills are essential.

Qualifications

• Catastrophic claims handling knowledge
• Strong customer service and communication skills
• Ability to review documents and perform detailed evaluations
• Adaptability to changing priorities
• Efficient prioritization and time management
• Experience in property insurance claims and pricing
• Proficiency with Xactimate estimating software

Responsibilities

• Summarizes documents and enters information into claim system notes.
• Demonstrates knowledge of regional construction types and repair methods.
• Negotiates and settles claims per unit practices.
• Handles contents inventories and pricing analyses; prepares claims reports.
• Manages ALE claims as needed.
• Reviews and may initiate underwriting referral actions.
• Investigates and verifies basic/moderate coverage details.
• Maintains compliant claim files with clear notes and decision records.
• Communicates processes clearly to customers and builds trust.

Skills

Catastrophic Claims

Customer Service

Document Examination

Flexibility

Prioritization

Property Insurance Claims

Time Management

Xactimate Estimating

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Under general supervision, the CAT Inside Property Adjuster is responsible for investigating, negotiating, and settling basic and occasionally moderately complex CAT personal property or liability insurance claims. The individual reviews the insurance policy, reviews reports and photos, evaluates damages, determines loss coverage, negotiates and settles claims and authorizes payments.

Schedule, Travel & Hiring Locations

Work Schedule:

Monday-Friday, 8:00 AM-4:30 PM CT. Rotating weekend coverage and potential mandatory CAT/Large Claim event weekend support. Flexibility is required based on business needs.

Training Schedule:

Monday-Friday, 8:00 AM-4:30 PM CT (subject to change)

Travel:

Fully Remote position following completion of training. Occasional travel may be required for business needs.

Location:

Fully Remote

Not Eligible for Residents of:

California, Alaska, Washington, Hawaii, or Puerto Rico

Notice of Licensing Requirement:

As a condition of employment, you must hold an active adjuster license or be willing to obtain one. Candidates must be able to successfully pass required testing which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

Key Responsibilities

• Summarizes documents and enters information into claim system notes.
• Demonstrates advanced knowledge of regional construction types and related repair methodologies.
• Negotiates and settles claims in accordance with business unit best practices.
• Handles contents inventories and basic to moderately complex pricing analysis; prepares claims reports.
• Manages ALE (additional living expense) claims as needed.
• Reviews, evaluates, and submits potential underwriting referral actions.
• Investigates and verifies basic and moderately complex coverage/policy information.
• Documents claim files with notes, evaluations, and decision-making processes.
• Maintain strict compliance with state regulations and established Allstate policies, procedures, and internal controls.
• Apply critical thinking and sound judgment to thoroughly evaluate claims, identify issues, and determine appropriate resolution.
• Provide exceptional customer experiences by clearly explaining claim processes, resolving concerns efficiently, producing quality estimates, and building customer confidence and trust.
• This job description is not intended to be all‑inclusive. Duties, responsibilities, and activities may change or be added at any time based on business needs.

Technology & Internet Requirements

50 MBPS download and 5 MBPS upload. In addition, wired internet connections are recommended for optimal experience and may be required for certain customer‑facing roles.

Note:

The preceding description is not intended to be a complete list of all duties and responsibilities. Additional related duties may be assigned as required. Regular, predictable attendance is an essential function of this job.

#LI-MH1

Skills

Catastrophic Claims, Customer Service, Document Examination, Flexibility, Prioritization, Property Insurance Claims, Time Management, Xactimate Estimating

Compensation

Basecompensationoffered for this role is $50,000.00 - $104,000.00 / Annually and is based on experience and qualifications

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment‑based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.