Catalyst Antioch - Budtender

Catalyst Cannabis Co.; Antioch (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

Catalyst Cannabis Co. is seeking Budtenders to greet customers, provide product knowledge, and upsell cannabis products while ensuring exceptional service. You will manage cash, operate the POS, and help maintain accurate inventory and displays.

Ideal candidates are energetic, customer-focused, and able to work a flexible schedule including part-time shifts. Must be 21+, able to pass background checks, and comply with company policies and California laws.

Qualifications

• Be at least 21 years old.
• Ability to pass a comprehensive background/Live Scan check if necessary.
• Proficiency in point-of-sale cashier systems.

Responsibilities

• Acknowledge customers and assist with shopping needs at the front line.
• Maintain strong cash handling accuracy and operate the POS system.
• Meet and aim to exceed monthly sales goals while delivering excellent customer service.
• Maintain product knowledge across categories and brands and communicate promotions to guests.
• Support teammates and provide guidance to new hires as needed.

Skills

Sales

Cash Handling

Customer Service

Upsell/Cross-sell

Education

High School Diploma or GED

Tools

POS System

Job description

• Location 2625 Crow Court,Antioch, CA, 94509,United States
• Base Pay $20.00 / Hour
• Employee Type Part Time -Non Exempt
• Manage Others No

Contact information

• Email [e-mail]

DIRECT REPORT(S): General Manager, Assistant/Dispensary Manager, Inventory Managers, & Key Holders

PAY RATE: Starting at $18.00/hr + tips

JOB STATUS: Full-time/Part-time

POSITION SUMMARY: Our ideal Budtenders stand at the front lines of our company and play a crucial role in the success of product sales and providing excellent customer experiences. They are energetic, receptive, & knowledgeable employees who understand the balance between operational efficiency and prioritizing customer service. Our Budtenders ensure they are giving every customer the best service possible by tailoring their shopping experience by being mindful of their individual needs. They must possess the ability to communicate effectively with customers and their team alike, consistently meet and exceed sales goals, as well as regularly develop their cannabis knowledge on all product categories and brands in order to remain up to date with our inventory.

CUSTOMER SERVICE EXPECTATIONS:

Acknowledge every customer as soon as they enter our facility by greeting them with welcoming statements such as, “Welcome to Catalyst!” “My name is ______, what can I help you find today?” “Have you been told about our running deals/promotions today?” “Do you have any questions about any other products you may have been curious about?”

Speak clearly and professionally to all guests and coworkers

Go above and beyond to give our guests an enjoyable and informative experience in order to showcase the Catalyst standard of customer service

Discreetly elevate all serious incidents to mgmt. (ex: upset customers, employee conflict, product returns, and security breaches)

Promote a work environment that is positive, energetic, respectful, customer service oriented, and compliant with established company policies and procedures

Understand all ongoing and/or daily specials/promotions and communicate that information to all guests in a friendly and professional manner

OPERATIONAL DUTIES AND RESPONSIBILITIES:

Perform all duties, tasks, and functions as assigned by leads and management

Show consistent growth in sales abilities shown by achieving and exceeding monthly sales goals

Accurately and compliably operate the Point Of Sale (POS) system

Consistently maintain strong cash handling skills and an accurate cash drawer

Maintain a clean and tidy cash drawer by straightening out and facing all bills in the same direction, as well as verifying that all large bills have been appropriately checked for validity

Speak positively about all products on our shelves regardless of personal preference

Maintain product knowledge on all product categories and brands in store by seeking out new

information

Share product reviews with peers to ensure a high level of product knowledge amongst the entire team

Act with honesty and integrity at all times

Responsible for completing all sidework tasks in a timely manner; at least 1 hour before end of shift

Responsible for upkeep and cleanliness of the sales floor at all times and ensuring retail products are always facing out and are properly displayed (check for missing labels, low stock levels, overflow, flyer accuracy, register supplies organization/restock, sanitization, etc.)

Responsible for taking all scheduled breaks and lunches at the designated times

Understand that no vault access is allowed under any circumstances

Requirements

NECESSARY ABILITIES:

Skilled in Sales, Cash Handling and Customer Service

Thorough understanding and ability to upsell/cross sell

Knowledgeable in all product categories and open to ever expanding knowledge base

Must avoid any interactions that may cause negative reviews/feedback from guest

Willingness and ability to offer support/guidance to all new hires

Willingness to work and communicate with teammates professionally

Has a refined attention to detail and communicates any supply needs to Management and Leads

MINIMUM REQUIREMENTS:

Be at least 21 years of age

Ability to pass a comprehensive background/Live Scan check if necessary

Must adhere to Employee Handbook policies

Must have a high school diploma or GED

Proficiency in point-of-sale cashier systems

Ability to perform general mathematical calculations and have cash handling skills

Must be able to individually lift up to 50lbs.

Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time

Must be able to stand for at least 4 hours straight

DESIRED SKILLS AND QUALIFICATIONS:

Exceptional interpersonal and team building skills

Exceptional member service mindset

Energetic and highly determined

Effective oral and written skills

Dedicated team player

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Catalyst are based on merit, qualifications, and abilities. Catalyst complies with all EEOC guidelines. Catalyst complies with California law and protects individuals from illegal discrimination by employers based on the following: race, color, ancestry, national origin, religion, creed, age (over 40), disability, mental and physical, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status.

( Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)