Catalog Support Engineer,, Catalog Support and Programs

Socket.dev; Seattle (WA); On-site; USD 80,000 - 131,000; Full time

Job summary

Amazon is seeking a Software Support Engineer within the Catalog Support and Programs team to monitor data flow, meet ticket SLAs, and drive root-cause resolution. You will work with cross-functional teams to improve catalog quality and provide actionable insights from diverse data sources.

The role emphasizes analytical thinking, ownership, and communication with stakeholders to shape deliverables and drive process improvements across global catalogs.

Qualifications

• 2+ years of software development, or 2+ years of technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• Knowledge of web services, distributed systems, and web application development.
• Experience troubleshooting & maintaining hardware & software RAID.
• Experience with REST web services, XML, JSON.

Responsibilities

• Big Picture: solve problems at their root, stepping back to understand the broader context
• Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done
• Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles
• Quality: You demonstrate appropriate quality and thoroughness.
• Integrity: You act with personal integrity at all times
• Professional: You work within your team’s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work
• Migrate the metadata and business rules from existing manual templates into Unified Platform to provide new listing experiences to internal customers.
• Analyze and fix inconsistencies of existing metadata and business rules
• Use problem solving and analytical skills to solve business problems and drive process improvements

Skills

Software development / technical

Scripting in modern languages

Troubleshooting

Job description

Work hard. Have fun. Make history.

The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team, you’ll play a key role in driving Amazon’s business. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects. You will play a key role in supporting our business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon’s catalogs.

This role requires an individual with excellent analytical abilities and business acumen. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is a must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data.

To meet these challenges we are looking for passionate, talented and super-smart support engineers. We are looking of people who innovate, love solving hard problems and never take no for an answer. Our engineers are top-notch engineers, who work hard, have fun and make history.

Key job responsibilities

• Big Picture: solve problems at their root, stepping back to understand the broader context
• Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done
• Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles
• Quality: You demonstrate appropriate quality and thoroughness.
• Integrity: You act with personal integrity at all times
• Professional: You work within your team’s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work
• Migrate the metadata and business rules from existing manual templates into Unified Platform to provide new listing experiences to internal customers.
• Analyze and fix inconsistencies of existing metadata and business rules
• Use problem solving and analytical skills to solve business problems and drive process improvements

About the team

The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest, highest quality, and most up to date selection in the world.

Basic Qualifications

• 2+ years of software development, or 2+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually