Catalog Associate - Italian, Retail Efficiency

Amazon; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Translation Associate to join their dynamic team in a global eCommerce environment. This entry-level role offers a unique opportunity to manage critical tasks across various product categories while interacting with vendors and buyers. You'll be responsible for maintaining high-quality standards and ensuring accurate product details in the catalog. Ideal candidates will possess strong communication skills in English and Italian, along with analytical abilities and a knack for problem-solving. Join a forward-thinking company that values inclusivity and offers a supportive work culture.

Qualifications

• Entry-level role with up to 2 years of experience.
• Manage critical tasks for specific retail product categories.

Responsibilities

• Handle daily volumes of assigned tasks ensuring SLA and quality standards.
• Use Amazon's Retail Systems Platform to enhance the online catalog.

Skills

Proficiency in Italian (B1 or above)

Excellent written and oral communication skills in English

Strong business communication skills

Basic knowledge of MS Excel

Strong analytical skills

Problem-solving skills

Ability to conduct internet research

Flexibility to work in shifts

Education

Bachelor's degree

MA in French

Tools

Microsoft Office

MS Excel

Job description

Job Profile:

Translation Associate at Amazon.com operates in a global eCommerce environment across seven countries, including Retail, third-party marketplaces, eCommerce platforms, and web services for developers.

The Catalog Associate is an entry-level role with up to 2 years at Amazon. The role involves managing critical tasks for specific retail product categories, such as populating and procuring content for product catalogs, interacting with vendors and manufacturers, correcting errors, and maintaining work records. Tasks are performed using fair judgment based on instructions from the Process Lead or Manager.

Roles and Responsibilities:

1. Handle daily volumes of assigned tasks ensuring SLA and quality standards are met.
2. Use Amazon's Retail Systems Platform (RSP) to support vendors and buyers, enhancing the online catalog.
3. Maintain records of daily work by updating trackers.
4. Flag escalations timely if SLAs or quality standards are at risk.
5. Coordinate with vendors and buyers to accurately reflect product details and pricing in the catalog.

Skills and Competencies Required:

• Proficiency in Italian (B1 or above) or a BA/MA in French.
• Excellent written and oral communication skills in English.
• Strong business communication skills for stakeholder interaction.
• Basic knowledge of MS Excel.
• Strong analytical skills and ability to perform high school level arithmetic.
• Ability to conduct internet research efficiently.
• Problem-solving skills including root cause analysis and solution recommendation.
• Ability to handle ambiguity, exercise discretion, and make decisions on critical tasks.
• Flexibility to work in shifts and varying hours.

Additional requirements include a Bachelor's degree, fluency in English and Italian, and experience with Microsoft Office, especially Excel.

Amazon's inclusive culture supports accommodations for candidates with disabilities. For more information, visit this link.