Cat Mining Finance Area Manager
Caterpillar
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Benefits offered by this job
Job summary
Caterpillar Inc. in Nashville, TN seeks a Senior Sales Leader to drive business plans and market share, leading a team of sales, technical support, and product specialists to build loyalty across industries.
You will deliver sales targets, create marketing and merchandising plans, manage product issues, and strengthen customer relationships through proactive communication and value selling. This role is onsite five days a week, with locations in Nashville and nearby offices.
Qualifications
- Customer focus drives decisions and solutions.
- Leadership to guide cross-functional teams.
- Strong negotiation and relationship management required.
- Effective communication across stakeholders at all levels.
Responsibilities
- Deliver business plan sales and market share targets for company products in a given industry segment.
- Develop sales and marketing plans and manage merchandising to reach targets.
- Ensure customer satisfaction by managing product and commercial issues; oversee service goodwill spending.
- Lead opportunities identification, customer satisfaction improvements and relationship enhancement.
Skills
Education
Job description
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse team representatives of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.
Leads a team typically comprised of sales, technical support, application experts, and product support field personnel to achieve goals to drive increased customer loyalty throughout the designated industry.
- Deliver business plan sales and market share targets for the company products in a given industry segment or market.
- Develop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services.
- Ensuring customer satisfaction through management of product and commercial issues; Overseeing service goodwill spending on all products within the industry segment.
- Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
Degree or equivalent experience desired
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Facilitates creation of the 'right' products and services to resolve customer business issues.
- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Advises others on creating customer focused environments in various scenarios.
- Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
- Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
- Communicates and models the criticality of customer focus as an organizational strategy.
Industry: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
- Educates others on own organization in terms of the industry - its market position, niche (if any), etc..
- Compares and contrasts the latest developments and emerging issues in the industry.
- Raises coworkers' awareness of industry standards, practices and guidelines.
- Assesses how regulatory and reporting requirements apply to own organization.
- Explains the development of industry segments - trends, consequences, key issues.
- Discusses industry-specific cycles and associated considerations.
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Differentiates assumptions, perspectives, and historical frameworks.
- Evaluates past decisions for insights to improve decision-making process.
- Assesses and validates decision options and points and predicts their potential impact.
- Advices others in analyzing and synthesizing relevant data and assessing alternatives.
- Uses effective decision-making approaches such as consultative, command, or consensus.
- Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Reviews others' writing or presentations and provides feedback and coaching.
- Adapts documents and presentations for the intended audience.
- Demonstrates both empathy and assertiveness when communicating a need or defending a position.
- Communicates well downward, upward, and outward.
- Employs appropriate methods of persuasion when soliciting agreement.
- Maintains focus on the topic at hand.
Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- Ensures negotiators have awareness of complementary yet diverse interests.
- Successfully completes significant negotiations, both internal and external.
- Details the risks of negotiation breakdown from each party's perspective.
- Protects own position, while demonstrating willingness to achieve win-win.
- Identifies similarities and differences in position and assesses impact on discussions.
- Detects and addresses lack of progress or a stalemate.
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Oversees key client reviews to assure service and relationship satisfaction.
- Coaches others in the value, issues, and methods of client partnering.
- Collaborates with clients in the pursuit of common business objectives.
- Maintains status information on major developments in client or partner environment.
- Works directly with clients to discern business trends and their implications.
- Fosters a climate conducive to establishing positive working relationships with outsiders.
Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
- Summarizes the stages of the business development lifecycle.
- Assists in developing new geographical areas for the organization's products or services.
- Implements common business development incentive programs.
- Assists in creating an incentive plan to encourage new business growth and development.
- Researches approaches for exploring new business opportunities.
Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
- Acquires and retains customers in multiple settings using 'value selling' techniques.
- Coaches others on the application of 'value selling' principles and practices.
- Delivers value-added services to customers beyond delivery of a purchased product, technology or service consistently.
- Qualifies sales prospects based on a clear understanding of customer business needs and the service company's determined ability to meet those needs.
- Solicits feedback from the customer community as a valued service provider.
- Teaches and coaches 'value selling' to others within the organization.
This position requires incumbents to be onsite in either the Nashville main office, Tucson, AZ, or Canada office 5 days per week.
$165,948.00 - $265,524.00
- Compensation and benefits offered may vary depending on multiple individualized factors, job Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Visa Sponsorship is not available for this position.
October 29, 2026 - November 5, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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