Casualty Liability Claims Advocate

EPIC Brokers; Greenwood Village (CO); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

PTO & holidays

401(k) matching

Bonuses

Family leave

Job summary

EPIC Insurance Brokers & Consultants in Greenwood Village, CO is seeking a Casualty Claims Advocate to manage large, complex casualty claims for real estate and development clients. You will serve as the main liaison between clients and carriers, evaluate coverage, and drive efficient claim resolution.

The role requires at least 4 years in casualty claims with a keen sense of urgency, excellent written and verbal communication, and the ability to work both independently and within a team in a

Qualifications

• Minimum of 4 years’ experience in casualty claims, commercial claims adjusting, or corporate risk management.
• Experience handling multi-line property & casualty claims, with emphasis on real estate exposures.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proven ability to build and maintain client relationships.
• Skilled in coverage analysis, negotiation, and claims strategy.
• Highly organized with strong time management and multitasking capabilities.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to work independently and collaboratively in a fast-paced environment.
• Sound judgment and professionalism in handling sensitive situations.

Responsibilities

• Serve as the primary liaison between clients and insurance carriers regarding all claims matters.
• Evaluate coverage, report claims, and manage documentation.
• Monitor claim progress and maintain proactive communication with adjusters, TPAs, clients, and producers.
• Provide technical expertise and guidance on claim resolution, settlement strategies, and risk mitigation.
• Conduct formal claims reviews and participate in client presentations and stewardship meetings.
• Collaborate with internal departments to ensure seamless service delivery and client satisfaction.
• Identify claim trends and develop strategies to reduce claim frequency and severity.
• Maintain current knowledge of insurance contracts, industry trends, and regulatory changes.
• Uphold EPIC’s service standards and contribute to a positive team culture.

Skills

Casualty claims experience

Communication skills

Client relationships

Risk analysis

Tools

Microsoft Office Suite

Job description

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

Our Greenwood Village, CO team specializes in insuring large, complex client accounts in the real estate & development industries. The Casualty Liability Claims Advocate is responsible for managing and advocating on behalf of our clients throughout the lifecycle of casualty insurance claims. This role serves as a strategic partner to clients, producers, third party administrators, carriers, and internal teams, ensuring claims are handled efficiently, coverage is maximized, and outcomes are optimized.

LOCATION: Primarily in-office: This role must work in our Greenwood Village, CO office .Candidates can work from home up to five days every month, with the entire month of August being flexible.

WHAT WE’RE LOOKING FOR:

• REQUIRED: At least 4 years of casualty claims experiencing, preferably with large, complex policies and accounts.
• Real estate and professional liability experience is nice to have but not required.
• MUST HAVE: Strong sense of urgency and thoroughness. This successful team handles large accounts for clients, so speed to respond while also being accurate is of the utmost importance.
• Candidates with exceptional communication skills - both written and verbal - to communicate in a prompt and professional manner with internal & external stakeholders.

WHAT YOU’LL DO:

A detailed list of job duties includes (but is not limited to):

• Serve as the primary liaison between clients and insurance carriers regarding all claims matters.
• Evaluate coverage, report claims, and manage documentation.
• Monitor claim progress and maintain proactive communication with adjusters, TPAs, clients, and producers.
• Provide technical expertise and guidance on claim resolution, settlement strategies, and risk mitigation.
• Conduct formal claims reviews and participate in client presentations and stewardship meetings.
• Collaborate with internal departments to ensure seamless service delivery and client satisfaction.
• Identify claim trends and develop strategies to reduce claim frequency and severity.
• Maintain current knowledge of insurance contracts, industry trends, and regulatory changes.
• Uphold EPIC’s service standards and contribute to a positive team culture.

WHAT YOU’LL BRING:

Qualifications:

• Minimum of 4 years’ experience in casualty claims, commercial claims adjusting, or corporate risk management.
• Experience handling multi-line property & casualty claims, with emphasis on real estate exposures.

Skills and Competencies:

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proven ability to build and maintain client relationships.
• Skilled in coverage analysis, negotiation, and claims strategy.
• Highly organized with strong time management and multitasking capabilities.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to work independently and collaboratively in a fast-paced environment.
• Sound judgment and professionalism in handling sensitive situations.

COMPENSATION:

Exempt: The base salary range for this position is $90,000 - $105,000. This range represents the employer’s good faith estimate of the compensation for this role at the time of posting.

Actual compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.

WHY EPIC:

EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to "Insurance Journal"

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in EPIC Brokers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.