Casualty Claims Unit manager - PIP/MedPay

AAA - American Automobile Association; United States; Remote; USD 106,000 - 157,000; Full time

Job summary

A leading automobile association is seeking a Casualty Claims Unit Manager to oversee the MedPay/PIP team. This role involves managing claims operations, ensuring compliance with quality standards, and developing team members. Applicants should have a relevant degree, significant claims handling experience, and strong leadership skills. The position offers a competitive salary and various benefits including health coverage and a 401(K) plan.

Benefits

Health coverage for medical, dental, vision

401(K) saving plan with company match

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts

Qualifications

• 7-9 years of claims handling and/or operations experience required.
• 4-6 years of management/supervisory experience preferred.
• Valid Driver's License and acceptable driving record required.
• Chartered Property Casualty Underwriter certification required.

Responsibilities

• Manage the MedPay/PIP team and oversee claims operations.
• Ensure compliance with quality and regulatory standards.
• Recruit, develop, and coach team members.
• Prepare performance reports and attend relevant meetings.

Skills

Claims handling

Operations management

Organizational skills

Oral communication

Written communication

Interpersonal skills

Change leadership

Education

Bachelor's degree or equivalent

Job description

Casualty Claims Unit manager - PIP/MedPay

This Role will manage First party MedPay/PIP Team.

This management leadership position is typically responsible for managing four to ten Claims Teams, or it can manage specialized functions within the Claims business unit. The primary functions include effective loss and expense management, employee development and succession planning, training, staffing, performance measurements and continuous improvement. Another critical function is to facilitate unit level strategies to support claims initiatives. The position also ensures compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices.

Job Duties

• Ensure all claims within the unit meet or exceed quality and regulatory requirements. Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data. Ensure corrective actions are taken to correct deficiencies.
• Recruit and develop people to accomplish the unit's goals. Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing. Identify and implement staff development and training needed to support an effective succession plan. Perform timely and responsive employee coaching and performance counseling.
• Provide opportunities, support professional growth and expand staff responsibilities. Delegate authority to appropriate levels. Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
• Communicate corporate, unit, and team goals with direct reports. Monitor and reinforce behavior that furthers technical and customer service performance expectations. Continuously seek innovative approaches to address organizational issues.
• Ensure effective communication by the unit management team with internal and external customers. Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner.
• Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation. Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects.
• Participate in committees and projects designed to enhance the organization’s goals and objectives.

Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred.
• 7-9 years of claims handling and/or operations required.
• 4-6 years of management/supervisory experience preferred.
• Advanced organizational and planning skills required.
• Advanced oral and written communication skills required.
• Advanced interpersonal skills necessary.
• Ability to effectively lead change.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - issued by State required.
• Chartered Property Casualty Underwriter - Insurance Institute of America required.

Travel Requirements

• Occasional travel to off-site business meetings or conferences (5% proficiency).

The starting pay range for this position is $106,200.00 - $156,400.00. Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision.
• 401(K) saving plan with company match AND Pension.
• Tuition assistance.
• PTO for community volunteer programs.
• Wellness program.
• Employee discounts (membership, insurance, travel, entertainment, services and more!).

Auto Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.

AAA is an Equal Opportunity Employer.