Casualty Claims Specialist III

AIG; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

AIG is seeking an experienced Casualty Claims Adjuster to investigate, evaluate, negotiate, and resolve Commercial Auto Liability and Commercial General Liability claims. You will work with insureds, claimants, attorneys, brokers, and internal partners to deliver timely, fair, and compliant outcomes.

Key duties include thorough investigations, evaluating coverage, managing both litigated and non-litigated claims, maintaining accurate reserves, and communicating strategy and status to

Qualifications

• 4+ years of Commercial Auto Liability and/or Commercial General Liability claims handling experience.
• Experience handling bodily injury claims involving moderate to significant exposure.
• Experience interpreting policy coverage and drafting coverage position letters, reservation of rights letters, and denial letters.
• Experience managing both litigated and non-litigated claims.
• Excellent analytical, investigative, and critical-thinking skills.
• Strong verbal and written communication skills.
• Active Property & Casualty Adjuster License preferred; must obtain required state licensing within six months of hire.

Responsibilities

• Investigate and evaluate claims, gather evidence, and determine coverage and liability.
• Manage litigated files and coordinate with defense counsel.
• Establish and maintain reserves; ensure regulatory compliance.
• Deliver empathetic customer service and communicate with insureds, brokers, claimants, and partners.

Skills

Analytical skills

Investigative skills

Critical thinking

Verbal communication

Written communication

Education

Bachelor's degree or equivalent combination of education and experience

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Specialist to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.

How you will create an impact

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world's leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Claims department.

We are seeking an experienced Casualty Claims Adjuster to investigate, evaluate, negotiate, and resolve Commercial Auto Liability and Commercial General Liability claims. The ideal candidate will have a strong foundation in liability analysis, injury evaluation, coverage interpretation, and litigation management, with the ability to independently handle a moderate to complex caseload from initial notice through resolution. This role requires sound judgment, strong analytical skills, and the ability to balance customer service, financial stewardship, and technical claim expertise. The adjuster will work closely with insureds, claimants, attorneys, brokers, and internal business partners to deliver timely, fair, and compliant claim outcomes.

You’ll be responsible for:

Claim Investigation, Evaluation and Negotiation

• Conduct prompt, thorough investigations to determine coverage, liability, damages, and compensability.
• Gather and evaluate evidence, including statements, police reports, medical records, expert reports, and other relevant documentation.
• Analyze coverage issues and prepare reservation of rights, denial, and other coverage correspondence as appropriate.
• Evaluate bodily injury, property damage, and exposure-related claims to determine appropriate resolution strategies.
• Independently negotiate settlements within established authority levels.
• Develop and execute proactive claim resolution strategies that achieve timely and cost-effective outcomes.
• Identify and mitigate claim exposure through effective investigation, evaluation, and negotiation.
• Ensure accurate claim documentation supporting all decisions and actions taken throughout the life of the claim.

Litigation Management

• Manage litigated files and coordinate with defense counsel to develop case strategies.
• Review pleadings, discovery responses, deposition summaries, and legal evaluations.
• Monitor litigation budgets and legal expenses to ensure efficient claim handling.
• Participate in mediations, settlement conferences, and other dispute resolution proceedings as necessary.

Financial and Regulatory Stewardship

• Establish and maintain accurate indemnity and expense reserves with documented rationale.
• Continuously evaluate reserve adequacy throughout the life cycle of the claim.
• Ensure compliance with company guidelines, statutory requirements, and regulatory standards across all applicable jurisdictions.
• Maintain diary and workload management systems to effectively prioritize and resolve assigned inventory.

Customer and Stakeholder Management

• Deliver exceptional customer service through professional, timely, and empathetic communication.
• Build strong working relationships with insureds, brokers, claimants, attorneys, and internal stakeholders.
• Communicate claim status, strategy, and exposure effectively to management and business partners.

What you’ll need to succeed:

• Bachelor's degree preferred or equivalent combination of education and experience.
• 4 years + Commercial Auto Liability and/or Commercial General Liability claims handling experience.
• Demonstrated experience handling bodily injury claims involving moderate to significant exposure.
• Experience interpreting policy coverage and drafting coverage position letters, reservation of rights letters, and denial letters.
• Experience managing both litigated and non-litigated claims.
• Excellent analytical, investigative, and critical-thinking skills.
• Strong verbal and written communication skills.
• Active Property & Casualty Adjuster License preferred; must obtain required state licensing within six months of hire.

Preferred Qualifications

• Litigation management experience.
• Multi-state claims handling experience.
• Experience handling serious bodily injury claims.
• Professional designations such as AIC, CPCU, ARM, or SCLA.
• Prior experience with commercial insurance carriers handling middle-market or large co