Casualty Claims Specialist I

jbhunt; Lowell (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

J.B. Hunt in Lowell, Arkansas seeks a Casualty Claims Specialist I to serve as the frontline claims professional for casualty, workers' compensation, and liability events. The role performs analytical intake, evaluates facts of loss, and initiates investigations and resolution actions with independent judgment.

Responsibilities include documenting events, engaging parties for early resolution, and coordinating with adjusters and legal teams to manage exposure and regulatory requirements.

Qualifications

• High School Diploma/GED with up to 1 year of experience in HR, Claims, Insurance, Emergency Dispatch, Customer Service, or related field.
• Demonstration of professional empathy and communication skills.
• Ability to adapt to a dynamic work environment and exercise sound judgment.

Responsibilities

• Serve as the primary point of contact on day one for drivers, claimants, adverse parties, law enforcement, witnesses, and internal stakeholders, facilitating timely event reporting and accurate information exchange.
• Identify cases with early resolution potential and engage adverse parties to reduce escalation and attorney involvement.
• Stay updated on industry changes, policy updates, regulations, and claims processing techniques to ensure compliant handling.
• Document safety events accurately, relating to financial performance, DOT safety rating, and training initiatives.
• Support claims examiners with ongoing investigative findings critical to resolution and defense.
• Preserve and secure litigation-sensitive evidence, including data from GPS, video, and public databases.

Skills

Communication

Empathy

Judgment

Situational awareness

Education

High School Diploma/GED

Job description

Job Title

Casualty Claims Specialist I

Department

Insurance

Country

United States of America

State/Province

Arkansas

City

Lowell

Full/Part Time

Full time

Job Summary

Under general supervision, this position serves as the frontline claims professional for casualty, workers' compensation, and liability-related events. This role performs analytical intake and early-stage claim evaluation, requiring independent judgment to identify facts of loss, validate reported information, assess exposure, and initiate appropriate investigative, medical, regulatory, and resolution actions. The incumbent mitigates claim severity, litigation risk, and total cost of risk through early case handling and engagement with adverse parties.

Job Description

Key Responsibilities

• Serve as the primary point of contact on day one for drivers, claimants, adverse parties, law enforcement, witnesses, and internal stakeholders, facilitating timely event reporting, accurate information exchange, and appropriate response activities with strong communication skills, situational awareness, and sound judgment
• Utilize independent knowledge and experience to Identify and pursue cases with early resolution potential through engaging adverse parties appropriately to reduce escalation, attorney involvement, and overall claim exposure; efficiently escalating to senior team members for the extension of increased authority when cases exceed assigned financial authority levels
• Remain abreast of industry changes, company policy updates, evolving regulations, and adjustments to claims processing techniques to promote accurate application of requirements, informed decision-making, regulatory compliance, and effective claim management
• Ensure accurate, timely, and complete documentation of safety events with regard to the direct effects on business units' financial performance, the company's overall DOT safety rating, driver coaching, establishment of training programs, analysis of trends, and resolution or defense of litigated matters
• Actively provide continued investigative support to claims examiners with ongoing investigative findings and documentation that is critical to resolution and defense
• Locate, preserve, and secure litigation-sensitive evidence, including collision mitigation and GPS data, onboard video data, third-party surveillance, and other necessary documentation on all events. This will often include detailed searches of media and social media reports, law enforcement websites, and other public databases, as well as reviewing additional videos to confirm involvement in alleged events
• Perform analytical intake and early-stage claim assessment by obtaining facts of loss through investigative questioning, validating allegations, assessing credibility, resolving inconsistencies, and evaluating potential liability, exposure, and regulatory requirements to determine appropriate claim handling actions
• Determine the need for and assign independent field adjusters based on facts of loss, damage indicators, injury severity, and potential liability exposure
• Manage communication with claimants, adjusters, and legal teams to maintain transparency and advance timely resolutions for all involved parties during day one investigations; utilize strong interpersonal, professional, and empathetic skills to de-escalate emotional and sometimes complex situations
• Provide process or system feedback to assist with improvement of information capture, ensuring program issues are addressed in a timely manner, and assist others with workarounds and alternative solutions
• Exercise independent judgment to determine appropriate next steps based on severity, exposure, and regulatory requirements, including drug/alcohol testing coordination, medical treatment initiation, agency reporting, and escalation protocols
• Provide holistic guidance and support to J.B. Hunt employees during and following the initial event reporting; create a considerate environment with strong emotional intelligence while assessing the need for and arranging internal/external resources, such as medical treatment, mental health services, equipment recovery, etc.

Qualifications

Minimum Qualifications

• High School Diploma/GED with up to 1 year of experience in Human Resources, Claims, Insurance, Emergency Dispatch, Customer Service, or related field, and/or military equivalent
• AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences
• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
• Ability to maintain composure under pressure
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to type at